Products and Services

Enacomm has the products and services your organization needs to drive efficiency, provide outstanding customer service and increase your profitability.

Intelligence and Affordability

  • 4Cast, a hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.
  • eKBA, mobile “knowledge based authentication” including automated account activation.
  • ViA, a cost-effective, easily-implemented analytics tool for call centers with real-time IVR, CTI and Quality reporting, monitoring, and alerting.
  • Engage, a browser-based console to manage and extend the capabilities of the IVR, unifying interactions across the web, chat, email, fax and voice recognition channels.
  • Hosted IVR, featuring personalized, intelligent customer voice interactions.
  • eAlerts, automated outbound calling, SMS texting and emails.
  • ENCART, Enacomm Network Call Allocation Routing Tool.
  • Eva, authenticates and protects your customers using voice biometrics.
  • Voice eSignature, for legally binding voice biometric signatures.
  • Enacomm Financial Suite, Enacomm Financial Suite for a competitive advantage.
  • Enacomm Fraud Control Module (FCM), is a modular application with customizable fraud indicators that integrates with the ViA reporting system.
  • VPA, Enacomm personal virtual assistants for financial institutions.
  • Visual IVR (VIVR), taking the traditional IVR into the digital arena to deliver rich media content and interaction straight to customer cell phones even while they are on the phone.
  • eTDoS Guard, protect your institution against telephony attacks.