Technology Partner Directory

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To learn about Enacomm partners, use the links below:



About Advantage Credit Bureau

Advantage Credit Bureau is a full service credit bureau with resources from all three national credit agencies, Experian, TransUnion, and Equifax. From providing online credit products, automated decisioning tools, to an extensive Criminal Background Database with 43 on-line state-wide criminal record searches and more to help businesses make better credit decisions. For more information, visit www.advantagecreditbureau.com.


About AltiGen Communications, Inc.

AltiGen Communications, Inc., a leading Microsoft Cloud Solutions provider, delivers fully managed Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX, and Innovative Cloud Contact Center applications with seamless integration to Office 365 for small-to-medium sized businesses and enterprises. Our unique and feature rich Cloud PBX and Multi-channel Contact Center solutions natively integrate with Skype for Business and Office 365 to deliver business-critical functionalities required by SMBs and enterprises. Deployed as a turn-key managed service, AltiGen’s Cloud Unified Communications solution greatly simplifies deployment and management while enabling SMBs and enterprises to substantially reduce costs and lower total cost of ownership. In addition, our all-software solution offers businesses the flexibility to deploy on-premises, in the Cloud, or in a hybrid environment. AltiGen’s worldwide headquarters is in Silicon Valley, California. Local sales, service and support are provided by AltiGen and our global network of certified partners. For more information please visit www.altigen.com.


About AmericanChecked

AmericanChecked is a nationally accredited background screening solutions provider that boasts a unique report delivery system that is backed with individualized, attentive customer service. AmericanChecked offers current, state-of-the-art HR XML technology solutions that are flexible and can be customized to meet each customers screening needs. All data transmission, including XML traffic, is encrypted using SSL certificates issued and monitored with 24/7 security. Servers are protected with multi-level firewall technology and intrusion detection software. Vulnerability scans are conducted on a regular basis by a PCI Approved Scanning Vendor, housed in a SAS 70 Type II audited data center with high-definition cameras. AmericanChecked is among the elite 2% of background screening companies accredited by the National Association of Professional Background Screeners (NAPBS). For more information, visit www.americanchecked.com.

About AMSI

Since 1986, AMSI has helped successful businesses become more successful through the application of marketing research, planning, consulting and development of marketing materials. AMSI provides the consulting and the implementation required to help companies reach their goals. Currently, AMSI serves clients in North America and Europe. For more information, visit www.amsiweb.com.


About AT&T

AT&T Inc. is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation's fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services. The Company s mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. In 2009, AT&T once again ranked No. 1 in the telecommunications industry on FORTUNE® magazine's list of the World's Most Admired Companies. For more information, visit www.att.com.


About Call Analytics

Call Analytics, Inc. was founded with the mission to help companies improve caller s contact center experiences by providing analytics and business intelligence tools that show what callers are doing and experiencing in IVR self service systems. Call Analytics products include two applications - a reporting and monitoring package for interactive voice response systems and a CTI desktop application for customer service reps. The Virtual Interactive Analyst (VIA) IVR reporting application logs every call and provides end-to-end call reporting, monitoring, and alerting, allowing call center managers, frontline managers, and operations staff to quickly and easily see how effectively callers are using the IVR. VIA identifies what callers are doing in the IVR, IVR problem areas, and ineffective IVR call flows maximizing the number of callers that can be satisfied through self-service. For more information, visit www.call-analytics.com.


About CallVu

CallVU, offers an innovative Digital Engagement, Visual IVR and BOT platform blending rich digital and interactive media with the web, voice and social channels. CallVU addresses the business need of diverting customers to digital self-service - reducing call volumes, ensuring a higher percentage of customers benefit from digital content across multiple channels and enhancing the customer experience. By creating new customer service channels for smartphone users, CallVU is able to deliver customer experiences that are more engaging and collaborative. For more information, visit www.CallVU.com.


About CenturyLink

CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations. For more information, visit www.centurylink.com.


About Convergys

As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. For more information,visit www.convergys.com to learn more.


Corelation

Corelation is a breath of fresh air for today’s credit union community. Our founders have spent their entire careers creating core systems and providing unparalleled client service. We are leveraging this valuable experience, developing an innovative core system better suited to meeting today's credit union needs. Designed from the very beginning with the goal of creating fresh software that takes full advantage of the latest technology, Corelation provides a new member-centric approach to credit unions that are looking to provide the best service possible – ultimately enhancing their value for member attraction and retention. For more information, visit www.corelationinc.com to learn more.


About Cox Communications

Cox Communications, a wholly owned subsidiary of Cox Enterprises, is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves 6.2 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For more information, visit www.cox.com.


About Digital Base

Digital Base Productions strives to make clients stand out with great production. First impressions are everything. When people call your company, the persona that greets them is the most important aspect of your telephony application. Digital Base Productions are experts at providing the persona that will match your needs. The Company has vocal coaches in-house, or customers can be coached online as materials are produced. For more information, visit www.digitalbase.com.


About ExecuTime

ExecuTime is a leading provider of Time and Attendance solutions for any size business in any industry. ExecuTime Enterprise solutions integrate with existing Payroll applications and delivers the absolute lowest cost of ownership, free software upgrades, unparalleled customer service and leading-edge technology. ExecuTime offers clock in/out, work order and job tracking, benefits tracking, scheduling calendar, exempt time tracking and much more. For more information, visit www.executimesoftware.com.


About Experian

Experian is a leading global information services company, providing data and analytical tools to its clients around the world. The Company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. They also help people to check their credit report and credit score, and protect against identity theft. In 2014, Experian was named by Forbes magazine as one of the ‘World’s Most Innovative Companies’. For more information please visit www.experian.com.


About GM Voices, Inc.

Since 1985, GM Voices has emerged as the global leader in professionally recorded voice, language localization, persona development and voice branding solutions. GM Voices has produced millions of voice prompts and greetings in its audio recording studios. As technology has progressed from simple after-hours voice mail messages to speech recognition driven Interactive Voice Response (IVR), GM Voices has provided its voice actor solutions to Fortune companies around the world. For more information, visit www.gmvoices.com.


About IDology

IDology, Inc. provides innovative technology solutions that verify an individual’s identity and/or age for organizations operating in a customer-not-present environment. The IDology platform serves as a collaborative hub for monitoring and stopping fraudulent activity across the entire network while also driving revenue, decreasing costs and meeting compliance regulations. Founded in 2003, IDology offers a solution-driven approach to identity verification and fraud prevention, providing streamlined processes that ultimately help increase customer acquisition and improve the overall customer experience. IDology has developed an on-demand technology platform that allows customers to control the entire proofing process and provides the flexibility to make configuration changes that are deployed automatically – without having to rely on internal IT resources or IDology’s customer service – so customers can stay ahead of the fraud landscape while also maintaining compliance. For more information, visit www.IDology.com or call 866-520-1234.


About IPayX

Founded in 1999, Toledo, Ohio-based Internet Payment Exchange (IPayX) provides web-based electronic billing and payment (EBP) technology solutions to healthcare providers, utility companies, municipal governments and other organizations. IPayX is a PCI certified organization, offering a variety of eBilling solutions such as customer service support tools, electronic document archiving, electronic bill delivery and electronic payment products and services. For more information, visit www.ipayx.com.


About IQ Services

IQ Services empowers companies to deliver the best possible experience to customers through flexible and responsive managed testing services for contact center and communication solutions. From planning to production and optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring, and other customer experience-focused test services. As the contact center industry s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction. For more information, visit www.iq-services.com.


About ITyX

Founded in 1996, ITyX is one of the leading solution providers in the customer care and ECM market. Based on methodologies of artificial intelligence (AI), ITyX developed the module solutions of the Mediatrix product family, that capture, analyze, classify, validate and process text based information through all channels (email, internet, letter, fax, SMS, social media). Solutions from ITyX are designed for customer service operations in medium sized to large organizations that process a high percentage of written and internet-based queries. Originally intended for contact centerss, ITyX products are increasingly used in business-critical IT projects for operational systems. Reputable organizations rely on ITyX’s adaptive solutions when implementing their digital information and communications strategy. For more information, visit www.ityxsolutions.com.

About Jumio

Jumio is a next-generation payments and ID software-as-a-service company that utilizes proprietary computer vision technology to reduce mobile payment friction and ID fraud. Half of the top 10 consumer internet companies, along with hundreds of other retailers, financial institutions, marketplaces, gaming companies across the globe have adopted Jumio products. For more information, visit www.jumio.com.

About LexisNexis

LexisNexis® is a leader in providing essential information to help customers across industry and government assess, predict and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. For more information, visit www.lexisnexis.com.

About Midco Connections

At Midco, our promise is simple. We’ll grow your business by building customer loyalty and increasing your revenue. We’ve been in the call center business for over 30 years, and during that time we’ve built up an unsurpassed team of high-quality customer service associates, all rigorously trained to bring you results. Our offices are located smack-dab in the Midwest, with strategic locations in North Dakota and South Dakota, which means that our associates are all good Midwestern folks with a good Midwestern work ethic and clear, friendly speech. So you can feel good about outsourcing all of your customer care needs to us, from inbound to outbound support. For more information, visit www.midcoconnections.com.


About tw telecom

Headquartered in Littleton, CO, tw telecom is a leading provider of managed networking solutions to a wide array of businesses and organizations in 75 markets spanning 30 states and D.C. As one of the country's premier competitive service providers, tw telecom integrates data, dedicated Internet access, and local and long distance voice services for long distance carriers, wireless communications companies, incumbent local exchange carriers, and enterprise organizations in healthcare, finance, higher education, manufacturing, and hospitality industries, as well as for military, state and local government. For more information, visit www.twtelecom.com.

About Unify

Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company. For more information, visit www.unify.com.


About VEXIS

Established in 1984, VEXIS Systems provides interactive solutions and systems integration to enterprises and call centers in industries ranging from energy, financial services and healthcare to publishing, utilities and government agencies to improve contact center service, performance, and ROI. The Company s core expertise includes IVR, Speech, CTI, VoIP, and Data Integration & Analytics. Envoy®, the Company s proprietary suite of software, is an extensible, standards-based middleware framework of data services that improves both the utilization and reach of backend applications and data in the call center and beyond. It supports efficient, consistent, high-quality service at every touchpoint, including the web and can improve the caller experience, increase agent productivity, reduce the cost of service and provide measurable, actionable input to analytics and reporting systems. For more information, visit www.vexis.com.


About VoiceVault

VoiceVault provides voice biometric solutions for mobile, on-device and telephony applications. The solutions focus on ease of use along with convenience for customers and end-users while providing unparalleled levels of security. Solutions are developed and delivered through partners or direct to client organizations and these can be deployed through a range of hosting models including cloud, on-premise or via managed service providers. VoiceVault’s technology is proprietary to them and is 100% in-house developed. For more information, visit www.voicevault.com.


About VoiceXpressions

VoiceXpressions focuses exclusively on offering the highest quality, professional voicing for Interactive Voice Response (IVR) applications at an affordable price. The Company has experience in a variety of industries including Financial Institutions, Hospitals, Educational, Call Centers, Government Offices, utilities and more. The VoiceXpressions staff has in-depth expertise with Internet, IVR, CTI, and Wireless/PDA interface applications. The Company delivers great voices, quick delivery, and an understanding of what clients are trying to accomplish with their IVR applications. For more information, visit www.voicexpressions.com.