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Enacomm and VoiceVault unveil ‘voice eSignature’ solution

26 October 2015 15:01 GMT - Customer interactions firm Enacomm and voice authentication firm VoiceVault have revealed details of a 'voice eSignature' solution the firms have jointly developed.

The companies noted in a statement that the product enables identity verification via a phone or smart device for obtaining and storing customer signatures.

During the collection of a voice eSignature, an Interactive Voice Response system states the disclaimer related to the legally binding contract, then asks the customer to proceed with his or her voice e-Signature.

Once the quick process is complete, the company agent receives an email confirming the transaction details and can listen to the call recording.

"Financial institutions, insurance companies, medical practices and other organizations often require a customer or patient signature acknowledging a legal disclaimer or even a sale," explained Michael Boukadakis, CEO of Enacomm.

"Compared to the traditional process of mailing forms for customers to sign, then filing and managing them once returned, Voice e-Signature is extremely efficient, enabling one-shot telephonic enrollments."

The firms say that their voice eSignature technology improves the overall customer experience by allowing companies to more efficiently serve customers, with easier enrollment and faster processing.

Boukadakis added, "Voiceprint biometrics, versus static digital or analog recordings, ensures a higher level of security and is a sounder defense in the case of a legal dispute."

Voice e-Signatures are considered legally-binding under the American Bar Association's test for a legally-binding signature, US E-Sign Act, HIPAA / CMS, FDA 21 CFR 11 regulations, and EU Directive 1993/93/EC.

"Voice e-Signature offers an easier, safer and more affordable way for organizations to collect customer or patient consent forms," commented Julia Webb, Vice President of Sales & Marketing for VoiceVault. "By implementing this technology, companies evolve their process, secure operations and embrace the future."

To view the article, click here.

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