TMCNet logo

Call Center Software Featured Article

Enacomm, VoiceVault Pioneer Voice-Based Signatures

By Casey Houser, Contributing Writer

October 29, 2015: Heard of signing on the dotted line? How about speaking on it? Enacomm, a customer interaction software developer, and VoiceVault, am expert in voice biometrics, have teamed up to create the Voice e-Signatures platform for enterprises.

The initial run of Voice e-Signature is moving forward with a key player in the financial industry. That company will begin using voice-based signatures to allow customers to digitally sign documents in a new way. The key for Enacomm and VoiceVault, however, is not just about providing storage service for voice; it is about verifying the phone or smart device callers use to make those signatures.

Achieving that verification makes it possible to drastically speed up the process of filing documents, said Micheal Boukadakis, the CEO of Enacomm.

“Financial institutions, insurance companies, medical practices, and other organizations often require a customer or patient signature acknowledging a legal disclaimer or even a sale,” Boukadakis said. “Compared to the traditional process of mailing forms for customers to sign, then filing and managing them once returned, Voice e-Signature is extremely efficient, enabling one-shot telephonic enrollments.”

He continued by noting that voice-based signatures can provide a level of security that paper documents cannot. The voice signatures cannot easily be stolen or misplaced, and voice biometrics standards make sure that they are more secure than basic analog or digital recordings. Furthermore, such signatures have standing in court and can be used as legally-binding material.

Any size company can stand to benefit from this development. As just a replacement for paper filing, Enacomm notes, it can save a firm with 500 clients about $28,000 a year in paper filing.

The process of using the software is simple. An interactive voice response system or customer service agent can recite the terms of service and legally-binding nature of a voice signature. Then the system waits for a customer to speak his or her name. It records the voice sample, sends an email to the company, which can use that email to confirm receipt of the signature, and then gives company officials access to the signature as a basic call recording. The process moves the signature process from the length of days down to less than a minute.

For consumers, enterprise use of this type of signature can make it easier for all individuals to verify their confirmation of documentation. In financial matters, this process must be secure, so serving that purpose as a primary objective can allow consumers to feel safe in providing their information across a voice channel. All businesses involved should also find that security important as they comply with market regulations and commit to protecting their customers’ best interests.

To view the article, click here.

Facebook Twitter LinkedIn Google+

For More Information Contact
Lauren DuBois

Enacomm® is a registered trademark of Enacomm, Inc.

Close Window