Enacomm introduces virtual assistants for credit unions

May 22, 2017 - Enacomm, a provider of customer authentication and intelligent interactions technologies for financial institutions, has launched Virtual Personal Assistants (VPAs) for credit unions.

The platform will enable credit union members to securely access their financial information in real-time and conduct almost all financial transaction using only the sound of their voice.

Launched at the Corelation Client Conference 2017 in San Diego, the digital personal assistant eases security concerns by enabling users to authenticate using the company's secure voice biometrics solution Enacomm Voice Authentication (EVA).

“VPAs with EVA voice biometric authentication will also save financial institutions time and money by making it easy for customers and members to solve simple problems, such as activating a new card, without relying on customer service representatives, in person or by phone,” the company said in its press statement.

Enacomm CEO Michael Boukadakis said: "Offering the convenience of VPA personal banking is a competitive advantage for credit unions. The ability to manage your money using a digital personal assistant elevates the consumer experience, exceeding the expectations of high-value, often on-the-go members without increasing risk."

Enacomm financial services vice president said: "Credit unions can now be confident that voice personal assistants are safe for personal banking -- today, members can authenticate with their voices, without having to say both their PINs and account numbers out loud.

"Credit unions don't need to rival the largest financial institutions in size to stay on the leading edge of technology. Offering safe, voice-enabled personal assistant banking is a powerful way for credit unions to compete on the technology front and win the loyalty of new and longtime members."

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