Enacomm reveals AI banking assistant with voice biometrics

October 24, 2016 - Customer authentication firm Enacomm has unveiled a voice biometrics-enabled, banking focused Virtual Personal Assistant called Eva.

In a statement, Enacomm, said Eva enables real-time customer identification with a 99.99% success rate. In combination with Eva, Enacomm uses a custom security code to prevent unauthorized voice access. All transactions are encrypted.

Authenticated users can conduct secure bank transactions and access financial account information, from making payments to checking credit card balances, reviewing transactions, and receiving information about their checking and savings accounts.

For example, the customer simply says, "[VPA Name], ask 'my bank' for my recent checking account transactions," and the VPA handles the rest, requesting the necessary authentications and issuing appropriate confirmations.

"Allowing users to authenticate with their voice, without having to say both their PIN and account numbers out loud, is the breakthrough that was needed to make voice assistants safe for personal banking," said Boukadakis. "Enacomm has added the secret ingredient - voice biometrics - to VPAs, delivering the recipe for modern banking customer satisfaction."

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