11 Tips For Successful Self-Service BI And Analytics

As more businesses attempt to compete with data, more people within their organizations must be able to gain insight from it. End-user requirements are changing rapidly, often at a faster pace than their employers' ability to deliver sound solutions. Here are a few ways to avoid compromising long-term benefits for short-term gains.

Manage Change Mindfully
Regardless of how hard or easy tools are to use, no tool is a substitute for thinking. To get the most out of investments, organizations should make employees aware of the tools available to them, of what they can do, and of how they benefit both the user and the company.

"Lack of training is a big issue. People need to know what they can do with data," said David Anderson, CMO of intelligent customer service solution provider Enacomm, in an interview. "People need to talk about it every day, every week: what this data means, the root causes for changes in the data, and the ability to update business processes."

The companies wringing the most value from their self-service BI and analytics investments are integrating the use of such systems into everyday business processes. Enabling all of that typically requires technological and cultural change management.

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Lauren DuBois

Enacomm® is a registered trademark of Enacomm, Inc.

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