David Anderson of Enacomm to Speak on Improving the Mobile, Multichannel Customer Experience at VBC New York 2015

Panel of customer experience executives to discuss the role of voice biometrics in the creation of simple, secure communications lines

TULSA, OK – April 30, 2015 – Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it will join Opus Research for VBC New York 2015 (Voice Security & Authentication Conference). At the event, David W. Anderson, Vice President & Chief Marketing Officer of Enacomm, will speak on the role of voice biometrics authentication in creating simple, secure customer communications channels.

On May 4-5, 2015, VBC New York will bring together leaders who are integrating voice into multi-layered and multi-factor communications for authentication and security. The event will showcase an array of technologies that support trusted communications over the web, mobile phones and tablets. A focus of the conference will be voice biometrics in conjunction with other technologies that lower the incidence and impact of phone-based fraud while making the world safe for mobile commerce, transaction authentication and cloud computing.

The VBC session during which Anderson will speak is titled, “Improving the Mobile-First, Multichannel Customer Experience.” Anderson will join a lineup of customer experience (CX) executives to tackle the pressing issues for creating simple, secure communications lines with customers. The panel will take place from 10:00 AM - 10:45 AM ET on Tuesday, May 5.

“Voice biometrics are more reliable than fingerprinting and more customer-friendly than static security questions and passwords, with nothing for customers to remember or lose,” said Anderson. “Voice biometrics authentication cuts costs, saving 20 percent or more of customer service reps’ valuable time, while providing a superior service experience.”

Enacomm Voice Authentication™ (EVA) is an application that enables reliable log-in and transactional authentication of customers from any phone, any time. To watch a short video on EVA, go to http://www.enacommweb.net/Eva-video.html.

For updates on Enacomm’s presence at VBC New York 2015, follow @Enacomm on Twitter.

About Enacomm
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. To learn more, go to www.enacomm.net.

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For More Information Contact
Lauren DuBois
(917)573-2485
LaurenD@enacomm.net

Enacomm® is a registered trademark of Enacomm, Inc.

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