Enacomm Enters into Pact with SafeAmerica Credit Union

By Anil Sharma

October 2, 2014 – Enacomm, Inc., has entered into a pact with SafeAmerica Credit Union to provide a customer self and assisted-service solution. As part of the deal, Enacomm's financial suite, including Interactive Voice Response (IVR) technology has been selected by SafeAmerica Credit Union. Financial suite is expected to benefit its 25,000 members across six public and two company branches in the San Francisco Bay Area. Thanks to the partnership, SafeAmerica will now be able to provide its members with unparalleled service to enhance member attraction and retention. Barry Roach, president & CEO of SafeAmerica said that Enacomm's next-generation technology would help the company to provide personalized self and assisted-customer service.

SafeAmerica is a $310 million community-chartered Credit Union, organized under regulatory laws that are monitored and enforced by the California Department of Financial Institutions.

“Enacomm's advanced technology helps credit unions increase member loyalty and retention with positive, painless customer service experiences. We're proud to equip SafeAmerica with the tools it needs to fulfill its commitment to service excellence,” said Michael Boukadakis, CEO, Enacomm, in a statement.

Enacomm is a provider of interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, the company’s solutions are delivered as hosted services or on-demand through the cloud.

Earlier in August, Enacomm had announced that it has become a recognized vendor of credit union core processor Corelation.

A financial software company, Corelation focuses on developing a state-of-the-art core system with data services that meet the technological needs of credit unions today.

Enacomm was recently a silver sponsor of Corelation’s 2014 Client Conference, where it showed the credit union community how predictive analytics and an advanced decisioning engine can help attract and retain members with interactions tailored to patrons’ individual needs.

In addition to improving loyalty and increasing member retention, Enacomm’s self-service and assisted-service solutions, delivered as hosted or on-demand services through the cloud, help organizations cut costs.

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