VOX Network Solutions selects Enacomm for voice biometrics

By Chris Burt

April 2, 2018 - Enacomm will provide its self-service Virtual Personal Assistant (VPA) solution and Enacomm Financial Suite (EFS) to VOX Network Solutions’ financial institution clients through a new partnership announced by the companies.

EFS includes a hosted interactive voice response (IVR) system for personalized customer interactions, according to the announcement. VPA enables users to sign in to a financial institution with voice biometrics to securely access financial accounts and perform transactions through popular Virtual Personal Assistants like Amazon Alexa and Google Home.

“We are very excited to partner with Enacomm,” said VOX Network Solutions’ VP of Customer Digital Experience, Chanley Geveshausen. “Their solutions empower a new generation of customer self-service channels. We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants,” said Geveshausen.

VOX provides consulting, services, and solutions to large contact centers, and provides intelligent interactions and customer authentication technologies to banks, credit unions, and credit card companies.

“VOX stays in the know about cutting-edge technologies so that it can outfit its customers with the best converged voice and data solutions on the market,” said Enacomm CEO Michael Boukadakis. “We’re glad that VOX recognizes the value of Enacomm’s AI-assisted banking and intelligent IVR solutions, because banks and credit unions across the country know they can trust VOX to help modernize their back-end systems and customer-facing applications.” Enacomm also signed reseller agreements with Telvoyant and Aventel in January.

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