In The News

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November 2017

Business Insider - AI and security were among the top trends discussed at Money20/20

October 2017

Find Biometrics - Bank Independent to Offer Enacomm’s Voice Authentication

The Green Sheet - Enacomm Demonstrates AI Banking at Jack Henry Conference

Banking Technology - Clinc Teams with Enacomm to Bring AI Chatbots to Small Banks and Credit Unions

Finovate - Clinc Teams with Enacomm to Bring AI Chatbots to Small Banks and Credit Unions

The Paypers - Clinc, Enacomm to Bring AI Chatbots to Small Banks and Credit Unions

Speech Technology - Clinc Partners with Enacomm on Conversational Banking Platform

Point of Sale - #Money2020 Clinc Partners with Enacomm to Connect Financial Institutions

Clinc Partners with Enacomm to Connect Financial Institutions with its AI Conversational Banking Platform

Enacomm to Elevate Bank Independent Customer Experience with AI Assisted Banking

Biometric Update - ConnexiCore to Resell Enacomm’s Biometric Banking Services

Software Magazine - Enacomm Joins Forces with ConnexiCore to Bring Data-Driven AI and Phone Banking to Financial Institutions

Mobile ID World - Enacomm Gets New Promotional Partner for Biometric Banking Solutions

Finextra - Enacomm Strikes Reseller Deal with ConnexiCore

Smart Customer Service - Enacomm Partners with ConnexiCore

Enacomm Joins Forces with ConnexiCore to Bring Data-Driven AI and Phone Banking to Financial Institutions

September 2017

Smart Customer Service - Enacomm and CallVU Partner

TMCnet - Enacomm and CallVU Merge to Deliver Digital Services to Fiscal Institutions

Enacomm and CallVU Partner to Bring Innovative, Digital Customer Engagement to Financial Institutions in North America

Banking.com - What Would Dick Tracy Do (for Banking)?

July 2017

Tulsa Business and Legal News - Newsmaker: Financial veteran David Baker joins Enacomm Financial Suite

PayBefore - People on the Move: David Baker, Enacomm

City Biz List - Enacomm Appoints David Baker as VP

Seasoned Veteran of Financial Services Industry Joins Enacomm Team to Power Sales and Marketing

June 2017

CU Broadcast - #744: How Alexa and Siri Will Change the Way You Bank Forever…

May 2017

Retail Banker International - Enacomm introduces virtual assistants for credit unions

Speech Technology - Enacomm Introduces Credit Unions to Voice Assistants

Finextra - Enacomm brings virtual personal assistants to credit unions

Enacomm Introduces Credit Unions to Virtual Personal Assistant Banking at Corelation Client Conference 2017

Enacomm Again Named to Mastercard Compliant Service Provider List and Visa Global Registry of Service Providers

Biometric Update - Personal banking: meet Alexa, Siri and Cortana

January 2017

Banking.com - Millennials Are Setting the Consumer-Experience Bar in Banking

November 2016

Software Magazine - Enacomm Enhances the Ingo Money Consumer Experience

Find Biometrics - Financial Biometrics Month 2016: 3 Exciting FinTech Solutions of Tomorrow

ATM Marketplace - Ingo, Enacomm enhance instant check cashing with intelligent self-service

Payment Week - Enacomm Enhances the Ingo Money Consumer Experience

Enacomm Enhances the Ingo Money Consumer Experience with Efficient Customer Self-Service

No Jitter - Exploring Telephony Denial of Service

October 2016

BanklessTimes - Enacomm’s EVA a biometric-enabled voice authenticator

Banking Business Review - Enacomm introduces virtual personal assistant banking with biometric authentication

Cards International - FSV Payment Systems taps Enacomm's solution to combat card fraud

Paybefore - On the Wire: FSV Payment Systems Implements Enacomm’s Fraud Control Module to Reduce Card Fraud

The Green Sheet - FSV Payment implements Enacomm fraud control module

Finextra - FSV Payment Systems rolls out Enacomm fraud control module

Finextra - Enacomm unveils virtual personal assistant banking with voice biometric authentication

Planet Biometrics - Enacomm reveals AI banking assistant with voice biometrics

Find Biometrics - Money20/20: AI Banking Assistant ‘Eva’ Can Recognize Speech and Voices

The Point of Sale News - Money20/20: Enacomm unveils virtual personal assistant banking w/ voice biometric auth

FSV Payment Systems Implements Enacomm’s Fraud Control Module to Reduce Card Fraud

Enacomm Introduces Virtual Personal Assistant Banking with Eva Voice Biometric Authentication at Money20/20

Software Magazine - Enacomm Announces ViA 3500, Next-Generation IVR Dashboard

Enacomm and USA Digital Join Forces, Roll Out eTDoS Guard™ to Block Fraudsters from Overwhelming Phone Systems

Enacomm Announces ViA 3500, Next-Generation IVR Dashboard for Quicker, More Informed Decision Making to Optimize Consumer Self-Service Experience

August 2016

Banking.com - The Biggest, Most Overlooked Channel Targeted by Financial Fraudsters

July 2016

PaymentsSource - Payment Companies Need a 'Security Time Machine'

June 2016

Banking Techonlogy - Say goodbye to traditional customer segmentation

May 2016

The Journal Record - Bankers adapt to new threats with every new technology

Tulsa Business & Legal News - Tulsa based Enacomm, Inc. answers need for voice recognition technology

Tulsa World - Tulsa company handles calls to country's biggest financial firms

April 2016

The Paypers - Enacomm unveils fraud control module

Paybefore - On the Wire: Enacomm Unveils Fraud Control Module for Call Centers

Enacomm Unveils Fraud Control Module for Customer Call Centers to Keep Fraudsters in Check

Banking.com - Bet on Biometrics in the Digital Age

Close-Up Media Inc - Enacomm Unveils Analytics and Management Tool

March 2016

Customer - Enacomm Releases Next Generation IVR Analytics and Management Tool

InformationWeek - 11 Tips For Successful Self-Service BI And Analytics

Paybefore - Viewpoint: A Modern Magnifying Glass for IVR Performance

Smart Customer Service - Enacomm Releases ViA 3400 IVR Analytics Tool

Enacomm Releases ViA 3400, Advanced Analytics and Management Tool for Measuring Performance of Customer Self-Service by Phone

February 2016

untapt - Technologies driving the FinTech space

December 2015

Biometric Update - Voice biometrics offer benefits beyond security

November 2015

Bankless Times - Fin-tech must match security, ease-of-use with innovation

October 2015

Network World - Walmart exec predicts holiday shopping season ‘anarchy’ due to chip credit cards

Paybefore - Enacomm, VoiceVault Launch Voice e-Signature at Money20/20

TMCnet - Enacomm, VoiceVault Pioneer Voice-Based Signatures

Speech Technology - Enacomm and VoiceVault Provide Voice e-Signature Solution

Business Reporter - Enacomm and VoiceVault Showcase Voice e-signature at Money 20/20

Planet Biometrics - Enacomm and VoiceVault Unveil ‘Voice eSignature’ Solution

Money20/20 Exhibitors Enacomm and VoiceVault Provide Voice e-Signature Solution Enabling Financial Giant’s Customers to Speak on the Dotted Line

Paybefore - Viewpoint: Selfie Generation Demands Personalization

thePrepaidPress - EMV Liability Shift is Here

Biometric Update - Biometrics Needed to Win the War against Financial Fraud

September 2015

Enacomm to Show Power of Voice Biometric Technology for Combatting Banking Fraud at Money20/20

August 2015

PaymentsSource - Voice Authentication Beats Fingerprint Biometrics for Data Protection

David Anderson of Enacomm to Speak on Prepaid Card Security at The Prepaid Press Expo

July 2015

BiometricUpdate.com - All forms of biometric authentication are not created equal

June 2015

Paybefore - Blog: 5 Ways to Make Prepaid Card Onboarding Less Painful for Consumers

May 2015

SafeAmerica Credit Union Reports Seamless, Successful Transition to Enacomm’s Next-Generation IVR Banking Technology

Enacomm Chief Marketing Officer to Address Biometrics Authentication at CARTES AMERICA 2015

April 2015

David Anderson of Enacomm to Speak on Improving the Mobile, Multichannel Customer Experience at VBC New York 2015

BiometricUpdate.com - Enacomm, VoiceVault to discuss voice biometrics at PAYMENTS 2015 conference

MobileIDWorld - Enacomm Partners with VoiceVault Ahead of PAYMENTS 2015

Enacomm to Speak on Voice Biometrics Technology at PAYMENTS 2015 Conference

March 2015

FindBiometrics – EMV Chip Card Technology Leaves the Job Undone

February 2015

Software Magazine – New Social Financial Platform PayForward Contracts Customer Self-Service to Enacomm

TMCnet – Social Financial Platform PayFoward Teams with Enacomm

PYMTS.com – Social Financial Platform Connects Corporate Rebates With Communities

New Social Financial Platform PayForward Contracts Customer Self-Service to Enacomm

January 2015

thePrepaidPress – Prepaid Card Security

December 2014

CreditCards.com - Biometrics: Your body could be your next password

CRM Xchange - Arm Your Organization with Biometrics Authentication to Fight Fraud

Paybefore - A Soon-to-Be Must-Have: Biometrics Authentication for Customer Service

November 2014

Planet Biometrics - Prepaid card firm turns to voice biometrics for security

Banking Technology – Customer Not Present threat prompts response from US providers

PYMNTs.com – Money 20/20, CARTES Roundup: Data Security, Mobile Payments Innovations And More

Enacomm and IDology Join Forces to Evolve Automation with Next-Level, Out-of-Wallet Authentication

Speech Technology – RushCard Turns to Enacomm for Voice Security

RushCard Awards Enacomm Contract to Enhance Cardholder Security with Advanced Authentication Technology

October 2014

THE PAYPERS – Enacomm and VoiceVault team up for voice biometrics technology

Enacomm and VoiceVault Link Up to Lock Down Cardholder Data through Voice Biometrics Technology

Speech Technology - Enacomm Inks Deal with SafeAmerica Credit Union

Call Center Software - Enacomm Enters into Pact with SafeAmerica Credit Union

Enacomm Inks Deal with SafeAmerica Credit Union to Provide a Customer Self and Assisted-Service Solution

September 2014

TMCnet - Enacomm Joins Forces with Corelation

Insight Card Services Calls on Enacomm for Customer Self-Service Technology

August 2014

Enacomm to Show Payments and Financial Services Industry Truly Intelligent Customer Self-Service at Money 20/20

Enacomm Teams Up with Credit Union Core Processor Corelation

July 2014

Destination CRM – Win Over Consumers with Intelligent, Targeted Marketing

GCN – Pharmacy system supports Muscogee Creek Nation's native speakers

PaymentsSource - Reaching Millennials Requires a Multi-Modal Approach

June 2014

Paybefore - Fight Fraud without Alienating Customers Using Mobile, Knowledge-Based Authentication

April 2014

Webinar Available: The Pitfalls of TCPA and Its Impact on Your Business: Up-Selling, Telemarketing & Collections

March 2014

Enacomm Named to MasterCard Compliant Service Provider List Due to Top-Notch Security Controls for Protecting Payment Account Data

February 2014

Enacomm to Exhibit in Booth 713 at All Payments Expo (APEX) March 3-5

Enacomm Fast-Tracks Innovative Offerings in Financial and Prepaid Industries with Hire of David Anderson as Vice President and Chief Marketing Officer

CRM Magazine - IVR Is the Right Prescription for a Native American Health System

January 2014

Paybefore – Intelligent Interactions Improve Customer Service, Boost Loyalty

December 2013

Sand Hill – The New Way to (Easily) Bend over Backwards for Customers

TechZone 360/TMCnet – Nailing Down a Competitive Advantage in a Mobile World

October 2013

Enacomm Tapped by Muscogee Creek Nation Department of Health to Meet Rapidly Growing Pharmacy Needs

September 2013

Enacomm Helps Banking Up Meet Goal of Reducing Financial Anxiety for Customers

Destination CRM Viewpoints – The Power of Dynamic Decisioning

Enacomm to Sponsor Money2020 Conference, Exhibit at Booth 104

August 2013

Enacomm Unveils 4Cast, CRM Application to Predict Future Customer Behavior

Contact Center Solutions Featured Article - The Truth about Being Connected to a Customer Service Representative

July 2013

Enacomm Partners with Call Analytics to Roll Out ViA® 3.1.0, Premier Solution for Customer Call Monitoring, Alerting and Reporting

Enacomm Strengthens Team with Hire of Michael Kirk as Vice President of Business Development, Channels and Alliances

February 2013

Enacomm, Inc. Assists Call Analytics, Inc. to Release ViA® 3.0 with expanded IVR Self-Service Report Scheduling and Support for All Mainstream Browsers

Join Enacomm at Prepaid Expo March 4-6, 2013

January 2011

Call Analytics Releases ViA® 2.2.0.5 with expanded IVR self-service monitoring and reporting capabilities

March 2010

Enacomm, Inc. Assists Call Analytics, Inc. to Release ViA® 2.2.0.4 with expanded IVR Self-Service Reporting, Monitoring, and Alerting Capabilities

February 2010

Enacomm Receives PCI Compliance Certification

January 2009

Enacomm Announces Completion of Austin Data Center

IQ Services and Enacomm Announce Partnership



Enacomm to Exhibit in Booth 713 at All Payments Expo (APEX) March 3-5

Attendees will see how to reduce costs and increase profits with “Intelligent Self-Service Interactions”

TULSA, OK – February 21, 2014 – Enacomm, Inc., a leading provider of voice processing infrastructure, customer self-service applications and services that enable multimodal, intelligent customer interactions, today announced its partnership with the All Payments Expo (APEX), a yearly destination for top payments companies. Focused on the prepaid space since 2005, Enacomm’s team of subject-matter experts is the market leader for prepaid and stored value self-service solutions.

This year’s conference will draw more than 2,000 attendees and over 100 sponsors and exhibitors. Enacomm will be exhibiting in Booth 713 where attendees can register to win a Microsoft™ Surface RT tablet and learn the latest details on the industry-leading solutions for:

  • Hosted, Managed and On-Premise IVR Solutions, ACD, Call Recording and CTI
  • Dynamic Decisioning for Personalization of Every Customer Transaction
  • Automated Acquisition and Activation
  • CRM Solutions
  • Analytics, Reporting and Monitoring
  • Document Capture and Processing
  • Loyalty Programs
  • Mobile Applications
  • Knowledge-Based Authentication (KBA)

Numerous top-rated prepaid companies rely on Enacomm to provide intelligent and efficient self-service to their millions of cardholders. As noted by APEX, payments are complicated – but Enacomm makes intelligent customer interactions simple.

APEX will be held at The Mirage in Las Vegas, NV, March 3-5, 2014. Contact sales@enacomm.net for a 10% discount code.

For more news about APEX, follow Enacomm on Twitter via the handle @Enacomm.

About Enacomm
Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer interactions across all channels. Its team of subject-matter experts helps clients deploy customer self-service and assisted-service solutions that rapidly intake, automate, and process high numbers of spoken, data and touch-tone requests. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services, on-premise customer deployments, or through “on-demand” cloud-based technologies. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Prepaid/Cash Card, Financial, Health Care and Utilities industries. Enacomm has deployed more than 800 systems and processes more than 1,000,000 conversations and automated transactions every day.

For More Information Contact
Lauren DuBois
(917)573-2485
LaurenD@enacomm.net

Enacomm® is a registered trademark of Enacomm, Inc.

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Enacomm to Sponsor Money2020 Conference, Exhibit at Booth 104

Team to discuss innovative solutions for reducing costs, increasing revenues, and improving customer loyalty and retention

Tulsa, OK - September 5, 2013 – Enacomm, Inc., a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions, today announced its Star Sponsorship of the 2013 Money 2020 Conference. Dubbed the “world’s premier destination for emerging payments and financial services organizations,” Money2020 “explores the macro trends in payments and financial services innovation” and brings together the “broad, worldwide community of innovators that is profoundly changing how consumers and businesses manage, spend and borrow money.”

Enacomm will be exhibiting at Booth 104 for the 4,000 expected attendees and will share details on its solutions for GPR programs, loyalty, personalized interactions, automated ID verification, and enterprise content management.

The tradeshow will take place at the Aria Resort & Casino in Las Vegas, October 6-10. Contact Enacomm at sales@enacomm.net to receive a 20 percent discount code.

To stay in the loop as the event unfolds, follow Enacomm on Twitter via the handle @Enacomm.

About Enacomm
Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests. As a frontrunner in interactive voice response (IVR) technology, Enacomm’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Prepaid/Cash Card, Financial, Health Care and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost-effective, and can be delivered as hosted services, on-premise customer deployments, or through “on-demand” cloud-based technologies. Enacomm has deployed more than 800 systems and processes more than 1,000,000 conversations and automated transactions every day.

For More Information Contact
Lauren DuBois
(917)573-2485
LaurenD@enacomm.net

Enacomm® is a registered trademark of Enacomm, Inc.

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Enacomm Unveils 4Cast, CRM Application to Predict Future Customer Behavior

Unifies and customizes communications across multiple interaction channels to enhance customer service, retention and brand loyalty

Tulsa, OK - August 15, 2013 – Enacomm, Inc., a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions, today unveiled 4Cast, a sophisticated customer relationship management (CRM) application that analyzes past and current user data to predict a customer’s future behavior. 4Cast is a “must-have” in Enacomm’s toolbox that enables businesses to create Intelligent Interactions with consumers to capitalize on touchpoints and maximize customer satisfaction. To view a video on the new offering, go to http://youtu.be/PvOC_016hLs.

“Customers are the most essential component of nearly every business,” said Michael Boukadakis, founder and chief executive officer of Enacomm. “Enacomm makes it possible to KNOW your customers better than they know themselves so their interests can be anticipated, making it easier to market to them and serve them before they ask.”

Boukadakis added, “Implementing 4Cast means customers enjoy a unique, personalized experience, every time. They feel like they’re being taken care of…special.”

Enacomm’s 4cast is a template for the creation of a Dynamic Decisioning Solution (DDS), which is a highly scalable enterprise-wide policy management plan that improves the customer experience across all channels. It optimizes and adapts to changing customer dynamics in real-time at the point of interaction – regardless of where and how that interaction takes place.

To help a bank customer avoid the inconvenience of his or her prepaid debit card running out, for example, the cardholder can be addressed by name and engaged with an individualized exchange providing information on the nearest refill station when the card is running low.

4Cast facilitates predictive marketing. It lets businesses know who their customers are, what they want, and what they’re going to do. Companies now have a more effective way to manage customer communications resulting in:

  • Superior customer service
  • Increased customer retention
  • Enhanced brand loyalty
  • Reduced costs and inefficiencies, and
  • Increased revenue and profitability via cross-selling and marketing.

Consumers regularly engage with businesses via multiple interaction channels – IVR, mobile, email, the web, via live representatives and points of sale. 4Cast unifies the experience allowing companies to know and talk to their customers seamlessly.

To find out how to get to know your customers, go to WWW.enacomm.net.

About Enacomm
Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests. As a frontrunner in interactive voice response (IVR) technology, Enacomm’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Prepaid/Cash Card, Financial, Health Care and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost-effective, and can be delivered as hosted services, on-premise customer deployments, or through “on-demand” cloud-based technologies. Enacomm has deployed more than 800 systems and processes more than 1,000,000 conversations and automated transactions every day.

For More Information Contact
Lauren DuBois
(917)573-2485
LaurenD@enacomm.net

Enacomm® is a registered trademark of Enacomm, Inc.

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Enacomm Partners with Call Analytics to Roll Out ViA® 3.1.0, Premier Solution for Customer Call Monitoring, Alerting and Reporting

Adds valuable capabilities to reveal key performance indicators and deliver best-available IVR self-service business intelligence

TULSA, OK - July 23, 2013 – Enacomm, Inc., a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions, and Call Analytics, Inc., creator of software applications that analyze the self-service caller experience, today announced the general release of Virtual Interactive Analyst (ViA)® 3.1.0. An IVR reporting application that tracks every call, ViA® is available as an on-premise solution or software-as-a-service (SaaS) that provides critical tools for interactive voice response (IVR or VRU) reporting, monitoring and alerting. Containing nearly 30 enhancements, ViA® 3.1.0 is the quickest and easiest-to-deploy solution available for gathering IVR business intelligence and managing key IVR performance indicators.

ViA® enables both large and small organizations to maximize their investment in IVR technology. Robust real-time reporting coupled with data analytics provide a roadmap for reaching higher volume processing rates, delivering improved productivity that drives costs down and profits up – as well as greater customer satisfaction. Using ViA®, an organization can increase first call resolution, quickly make informed decisions, and identify trends to vastly improve the customer experience.

“Enacomm enables ‘intelligent interactions’ with callers to provide an excellent customer service experience,” said Michael Boukadakis, founder and chief executive officer of Enacomm. “ViA® is a vital piece of the puzzle, drawing on data analytics to facilitate dynamic decisioning, which means each customer’s needs can be anticipated and met with a unique, personalized interaction.”

Boukadakis added, “If a caller makes a payroll deposit via an organization’s IVR every other Friday, dynamic decisioning, for example, identifies the opportunity to offer the caller enrollment in the organization’s direct deposit program based on that repetition. If the caller declines, a week later another direct deposit message is played offering the caller a $5 incentive, motivating the customer to sign up.”

With the new 3.1.0 release, ViA® can be utilized on any browser, and reports that are emailed to one or multiple individuals can be scheduled to automatically run at specific times and dates. ViA® 3.1.0 also offers expanded reporting statistics, such as Average Transfer Duration and Authenticated Calls counters with percentages.

“The number one request from our customers has been to have the capability to schedule and email reports,” said David Jackson, president of Call Analytics. “We’ve listened, and now VIA® lets users email any ad hoc, customized or standard report on the schedule they desire.”

On top of expanded alerting options, the third generation ViA® delivers enhanced standard reports including transfers by week and hour, contained calls summaries, authenticated calls summaries and calls by Dialed Number Identification Service (DNIS). Transaction listing, service-type listing and calls by ZIP Code™ are counted among the new standard reports in the latest version.

Building upon success since 2004, Call Analytics ViA® 3.1.0 allows call centers to better understand what callers are doing and experiencing with IVR customer self-service systems, as well as identify IVR problem areas and ineffective IVR call flows. ViA® is quick to implement and supports all of the major IVR platforms. To learn more, go to brochure for ViA® 3.1.0

About Enacomm
> Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests. As a frontrunner in interactive voice response (IVR) technology, Enacomm’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Prepaid/Cash Card, Financial, Health Care and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost-effective, and can be delivered as hosted services, on-premise customer deployments, or through “on-demand” cloud-based technologies. Enacomm has deployed more than 800 systems and processes more than 1,000,000 conversations and automated transactions every day.

About Call Analytics
Headquartered in Tulsa, Oklahoma, Call Analytics, Inc. was founded with the mission to help companies improve callers’ contact center experiences by providing analytics and business intelligence tools that show what callers are doing and experiencing in interactive voice response (IVR) self-service systems. Call Analytics products include two applications: a reporting and monitoring package for IVR systems and a computer telephony integration (CTI) desktop application for customer service representatives. ViA® applications are used by large call centers nationwide to improve customer satisfaction and maximize IVR investment.

For More Information Contact
Lauren DuBois
(917)573-2485
LaurenD@enacomm.net

Enacomm® is a registered trademark of Enacomm, Inc. Call Analytics® and ViA® are registered trademarks of Call Analytics, Inc. All other company and product names may be trademarks of their respective owners.

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Enacomm Strengthens Team with Hire of Michael Kirk as Vice President of Business Development, Channels and Alliances

Continues driving evolution of IT-based customer service solutions

TULSA, OK - July 19, 2013 – Enacomm, Inc., a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions, today announced that Michael Kirk will join the Company as Vice President of Business Development, Channels and Alliances. An Information Technology (IT) and services veteran, Kirk has achieved success and leadership in Sales, Sales Management and Business Development for Interactive Voice Response (IVR), Software as a Service (SaaS), Customer Relationship Management (CRM) and call center technologies for over 25 years.

“Michael Kirk is a Renaissance Man of telecommunications technology with decades of hands-on experience spanning the customer management, wireless, financial services and technology manufacturing industries,” said Michael Boukadakis, founder and chief executive officer of Enacomm. “His track record dovetails perfectly with Enacomm’s commitment to excellence in customer self-service and assisted-service solutions.”

Kirk, who has facilitated business globally with Fortune 100 to Fortune 1000 companies, works with C-level executives and technical staff alike. Before joining Enacomm, he most recently served as Director of Sales for North America Reseller Channels and Alliances at Convergys, which is focused on CRM. In the same marketplace, Kirk held the position of Vice President of Sales for the Americas at Evolutionary Technologies International, Inc. A practiced expert on Interactive Voice Response (IVR) systems and data integration, Kirk has also worked with Intervoice, Edify Corporation and Applied Voice Technology.

“Enacomm is a proven fixture in the fabric of enterprise communications solutions, and its continuing innovation has secured its spot as a frontrunner in the industry,” explained Kirk. “I’m excited to become part of such a dynamic team of true subject matter experts that have been key players in driving the evolution of voice self-service solutions.”

Kirk’s official start date is August 1, 2013.

To learn more about Enacomm, go to www.enacomm.net.

About Enacomm

Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests. As a frontrunner in Interactive Voice Response (IVR) technology, Enacomm’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Prepaid/Cash Card, Financial, Health Care and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost-effective, and can be delivered as hosted services, on-premise customer deployments, or through “on-demand” cloud-based technologies. Enacomm has deployed more than 800 systems and processes more than 1,000,000 conversations and automated transactions every day.

For More Information Contact
Lauren DuBois
(917)573-2485
LaurenD@enacomm.net

Enacomm is a registered trademark of Enacomm, Inc.

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Enacomm, Inc. Assists Call Analytics, Inc. to Release ViA® 3.0 with expanded IVR Self-Service Report Scheduling and Support for All Mainstream Browsers

TULSA, OK, Feb 1, 2013 – Enacomm, Inc. a premier provider of Hosted Voice Processing Solutions for enterprise call centers, announced today the general availability of ViA® 3.0 through its co-development company Call Analytics, Inc. ViA® 3.0 includes more than 24 enhancements that further empower companies to improve their callers’ IVR self-service experience.

The enhanced report scheduling and email options of ViA® 3.0 allows desired reports to be scheduled to automatically run at pre-selected dates/times and emailed to one or more individuals, allowing users to have the previous day’s IVR metrics in their hands at the beginning of each business day. The updated GUI allows ViA® 3.0 to work on multiple browsers and to scale and resize properly, breaking ViA’s tie to a single browser and providing users the ability to use one of their own choosing.

First shipping in 2004 the third generation ViA® IVR reporting application logs every call and provides call reporting, monitoring, and alerting, allowing call center managers, line-of-business managers and operations staff to quickly and easily see how effectively callers are using their self-service IVR applications. ViA® identifies what callers are doing in the IVR, IVR problem areas, and ineffective IVR call flows thus maximizing the number of callers that can be satisfied through self-service. ViA® is quick to deploy and supports most major IVR platforms. The new version is available at no charge to all customers under an active Call Analytics maintenance plan.

About Enacomm
Headquartered in Tulsa, Oklahoma, Enacomm, Inc. is an industry leader with extensive domain expertise in customer voice self-service solutions for the Prepaid / Cash Card, Financial, Health Care, and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost effective, and can be delivered in hosted services, on-premise customer deployments, or on-demand using cloud-based services. With more than 800 systems deployed Enacomm designs and hosts applications that have real impact. Enacomm is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified. Companies of all sizes have relied on Enacomm to be the One voice….One source…One communication…for their interactive application and communications solutions. For more information, please visit www.enacomm.net.

About Call Analytics
Headquartered in Tulsa, Oklahoma, Call Analytics, Inc. was founded with the mission to help companies improve caller’s contact center experiences by providing analytics and business intelligence tools that show what callers are doing and experiencing in IVR self-service systems.

Call Analytics products include two applications - a reporting and monitoring package for interactive voice response systems and a CTI desktop application for customer service representatives. ViA® applications are used by large call centers nationwide to improve customer satisfaction and maximize IVR investment.

For More Information Contact
David Jackson
Chief Operating Officer
Enacomm, Inc.
davidj@enacomm.net

Enacomm is a registered trademark of Enacomm, Inc. Call Analytics® and ViA® are registered trademarks of Call Analytics, Inc. All other company and product names may be trademarks of their respective owners.

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Join Enacomm at Prepaid Expo March 4-6, 2013

Enacomm, Tulsa, OK - (February 1, 2013) – Enacomm, a premier provider of hosted voice processing solutions for enterprise call centers, announced today that the company will be an exhibitor at the upcoming Prepaid Expo March 4-6, 2013.

Enacomm, Inc. is the 'subject-matter-expert' market leader for prepaid customer voice self-service solutions. Top rated prepaid companies rely on Enacomm to provide quick and efficient voice self-service to their millions of cardholders. Enacomm’s hosted multichannel applications for prepaid and stored value cards along with robust reporting and analytics improve savings, retention, containment, up-sell/cross-sell, and customer satisfaction results.

With 1,500+ attendees and 100+ Sponsors and Exhibitors, Prepaid Expo is home to the largest convergence of network branded prepaid and stored value decision makers and influencers. The expo is being held at The Peabody Hotel in Orlando, Florida.

Enacomm will be located in the Mobile Payments Pavilion and is a proud partner of Prepaid Expo 2013.

About Enacomm
Headquartered in Tulsa, Oklahoma, Enacomm, Inc. is an industry leader in customer voice self-service solutions for the Prepaid / Cash Card, Financial, Health Care, Utilities, Government, Technology, Manufacturing, Retail, and Transportation industries. Enacomm solutions are designed to be flexible, configurable, cost effective, and can be delivered in hosted services, on-premise customer deployments, or on-demand using cloud-based services. Enacomm processes literally millions of customer interactions per month, allowing our client’s customers to access and manage their cash card accounts. With more than 800 systems deployed Enacomm designs and hosts applications that have real impact. Enacomm is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified. Enacomm prepaid customer voice self-service solutions...nobody does it better! For more information, please visit www.enacomm.net.

About Prepaid Expo
Prepaid Expo is the established annual meeting place for the entire stored value payments industry, providing an unbiased and independent platform for 1700+ attendees and 100+ exhibitors to dissect the regulatory issues, emerging and mobile payment technologies, distribution challenges, and consumer insights that are changing prepaid. For more information visit www.prepaidexpousa.com.

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Call Analytics Releases ViA® 2.2.0.5 with expanded IVR self-service monitoring and reporting capabilities

Tulsa, OK, January 12, 2011 – Enacomm, Inc. a premier provider of Hosted Voice Processing Solutions for enterprise call centers, announced today the general availability of ViA® 2.2.0.5 through its co-development company Call Analytics, Inc. This release includes 17 enhancements that further help companies improve their callers’ interactive voice response (IVR) and computer-telephony integration (CTI) self-service experience.

ViA® 2.2.0.5 allows contact centers to take advantage of expanded monitoring options, additional standard reports, enhanced ad hoc reporting and improved performance to more fully show what callers are doing and experiencing in IVR and CTI customer self-service systems.

“The ViA 2.2.0.5 release provides 17 enhancements, such as a new Transfer by Day/Hour report and dashboard counters that can automatically reset on a daily, weekly or monthly basis depending on customer needs. Also included are several performance enhancements and two new ad hoc reporting features. Recently we upgraded one of our key customers to ViA 2.2.0.5. The process was seamless and the customer was very pleased with performance improvements as well as new reporting features, especially the enhanced ad hoc reporting DNIS statistics”, stated David Jackson, Enacomm Chief Operating Officer.

First shipping in 2004 the second generation ViA® IVR and CTI reporting application logs every call and provides call reporting, monitoring and alerting, allowing call center managers, line-of-business managers and operations staff to quickly and easily see how effectively callers are using their self-service telephony applications. ViA® identifies what callers are doing in the IVR, IVR problem areas, and ineffective call flows thus maximizing the number of callers that can be satisfied through self-service. VIA® is quick to deploy and supports most major IVR platforms. The new version is available at no charge to all customers under an active Call Analytics annual maintenance plan.

About Enacomm
Headquartered in Tulsa, Oklahoma, Enacomm, Inc. is an industry leader with extensive domain expertise in customer voice self-service solutions for the Prepaid / Cash Card, Financial, Health Care, and Utilities industries. Enacomm solutions are designed to be flexible, configurable, cost effective, and can be delivered in hosted services, on-premise customer deployments, or on-demand using cloud-based services. With more than 800 systems deployed Enacomm designs and hosts applications that have real impact. Enacomm is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified. Companies of all sizes have relied on Enacomm to be the One voice….One source…One communication…for their interactive application and communications solutions. For more information, please visit www.enacomm.net.

About Call Analytics
Headquartered in Tulsa, Oklahoma, Call Analytics, Inc. was founded with the mission to help companies improve caller’s contact center experiences by providing analytics and business intelligence tools that show what callers are doing and experiencing in IVR self-service systems. Call Analytics products include two applications - a reporting and monitoring package for interactive voice response systems and a CTI desktop application for customer service representatives. ViA® applications are used by large call centers nationwide to improve customer satisfaction and maximize IVR investment. For more information, please visit www.call-analytics.com.

For More Information Contact
David Jackson
Chief Operating Officer
Enacomm, Inc.
davidj@enacomm.net

Enacomm® is a registered trademark of Enacomm, Inc. Call Analytics® and ViA® are registered trademarks of Call Analytics, Inc. All other company and product names may be trademarks of their respective owners.

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Enacomm, Inc. Assists Call Analytics, Inc. to Release ViA® 2.2.0.4 with expanded IVR Self-Service Reporting, Monitoring, and Alerting Capabilities

Enacomm, Tulsa, OK - (March 23, 2010) – Enacomm, Inc. a premier provider of Hosted Voice Processing Solutions for enterprise call centers, announced today the general availability of ViA® 2.2.0.4 through it’s co-development company Call Analytics, Inc. ViA® 2.2.0.4 includes more than 28 enhancements that further help companies improve their callers’ IVR self-service experience.

The enhanced reporting, monitoring and alerting capabilities of ViA® 2.2.0.4 allows contact centers to take advantage of real-time monitoring by IVR applications, expanded alerting options, additional standard reports, enhanced ad hoc reporting, and easier to implement custom reports to more fully show what callers are doing and experiencing in IVR customer self service systems. New error and contained call gauges have been added to allow call center managers to quickly detect customer experience degradation and IVR effectiveness.

"Enacomm recently upgraded one of our key customers to the latest ViA® 2.2.0.4 release. Our customer was pleased that it provided numerous operational enhancements, such as letting operations personnel monitor, report, and alert on application errors, real-time. For example, if a customer account number prompt began having lookup errors because of a customer information database problem, ViA® would give immediate notice of the issue, and allow operations personnel to drill down real-time on calls to quickly determine the problem", stated David Jackson, Enacomm’s Chief Operating Officer.

First shipping in 2004 the second generation ViA® IVR reporting application logs every call and provides call reporting, monitoring and alerting, allowing call center managers, line-of-business managers and operations staff to quickly and easily see how effectively callers are using their self service IVR applications. ViA® identifies what callers are doing in the IVR, IVR problem areas, and ineffective IVR call flows thus maximizing the number of callers that can be satisfied through self-service. ViA® is quick to deploy and supports most major IVR platforms. The new version is available at no charge to all customers under an active Call Analytics maintenance plan.

About Enacomm
Headquartered in Tulsa, Oklahoma, Enacomm, Inc. is an industry leader in customer voice self-service solutions for the Cash Card, Financial, Government, Technology, Health Care, Manufacturing, Retail, and Transportation industries. The Company provides hosted solutions for everything from a basic IVR or voice self-service application to complex multi-modal customer interaction systems. Enacomm has the capacity, expertise and solutions to manage high volume automated faxing, customer surveys or the more sophisticated challenge of utilizing speech voice recognition; integrating seamless, secure internet offerings or wireless applications. Companies of all sizes have relied on Enacomm to be the One voice….One source…One communication…for their interactive application and communications solutions. For more information, please visit www.enacomm.net.

About Call Analytics
Headquartered in Tulsa, Oklahoma, Call Analytics, Inc. was founded with the mission to help companies improve caller’s contact center experiences by providing analytics and business intelligence tools that show what callers are doing and experiencing in IVR self service systems. Call Analytics products include two applications - a reporting and monitoring package for interactive voice response systems and a CTI desktop application for customer service representatives. ViA® applications are used by large call centers nationwide to improve customer satisfaction and maximize IVR investment.

For More Information Contact
David Jackson
Chief Operating Officer
Enacomm, Inc.
davidj@enacomm.net

Call Analytics® and ViA® are registered trademarks of Call Analytics, Inc. All other company and product names may be trademarks of their respective owners.

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Enacomm Receives PCI Compliance Certification

Enacomm, Austin, TX - (February 24, 2010) – Enacomm, a premier provider of hosted voice processing solutions for enterprise call centers, announced today that the company has officially received PCI Level 1 certification. Enacomm was audited against the v 1.2.1 PCI Data Security Standard (DSS) and received the “Attestation of Compliance Onsite Assessments – Service Providers” report as evidence of compliance. A copy of Enacomm’s Attestation of Compliance is available to Enacomm customers, regulatory agencies, Visa or others that request proof of compliance.

This certification is extremely important to validate the capabilities of third party servicers such as Enacomm that are directly involved in the chain of custody of cardholder data, as it ensures that customers with these requirements will be properly supported under the standard. The resulting Report on Compliance (ROC) will greatly assist Enacomm’s customers in their ability to meet their internal and external compliance requirements.

Among other activities the certification process involved a comprehensive on-site review by an independent PCI Qualified Security Assessor which audited Enacomm’s control policies, procedures, security, technology and infrastructure. Certification must be renewed on an annual basis to ensure continued compliance with the DSS standards.

About Enacomm
Headquartered in Tulsa, Oklahoma, Enacomm, Inc. is an industry leader in customer voice self-service solutions for the Cash Card, Financial, Government, Technology, Health Care, Manufacturing, Retail, and Transportation industries. The Company provides hosted solutions for everything from a basic IVR or voice self-service application to complex multi-modal customer interaction systems. Enacomm has the capacity, expertise and solutions to manage high volume automated faxing, customer surveys or the more sophisticated challenge of utilizing speech voice recognition; integrating seamless, secure internet offerings or wireless applications. Companies of all sizes have relied on Enacomm to be the One voice….One source…One communication…for their interactive application and communications solutions. For more information, please visit www.enacomm.net.

Among other activities the certification process involved a comprehensive on-site review by an independent PCI Qualified Security Assessor which audited Enacomm’s control policies, procedures, security, technology and infrastructure. Certification must be renewed on an annual basis to ensure continued compliance with the DSS standards.

General PCI Information
The PCI DSS, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis. The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.

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Enacomm Announces Completion of Austin Data Center

Enacomm, Austin, TX - (January 5, 2009) – Enacomm, a premier provider of hosted voice processing solutions for enterprise call centers, announced today the formal opening of its new data center in Austin, Texas. The Austin data center provides thousands of additional self-service lines for Enacomm’s growing client base. Designed to handle “hundreds of thousands” calls per hour, Enacomm’s newest data center employs the latest interactive voice response (IVR), speech recognition, text-to-speech and computer-telephony integration technologies. The data center has been in fault tolerance and redundancy testing since September, 2008.

"Industry research data indicates outsourced self-service is slated to grow at close to 30% a year for the next several years" according to Enacomm CEO, Michael Boukadakis. "Given Enacomm's success and ongoing market demand, we've outgrown our two existing data centers and as a result the Austin facility has been designed to handle the Company’s growth for at least the next two years.

About Enacomm
Headquartered in Tulsa, Oklahoma, Enacomm, Inc. is an industry leader in customer voice self-service solutions for the Cash Card, Financial, Government, Technology, Health Care, Manufacturing, Retail, and Transportation industries. The Company provides hosted solutions for everything from a basic IVR or voice self-service application to complex multi-modal customer interaction systems. Enacomm has the capacity, expertise and solutions to manage high volume automated faxing, customer surveys or the more sophisticated challenge of utilizing speech voice recognition; integrating seamless, secure internet offerings or wireless applications. Companies of all sizes have relied on Enacomm to be the One voice….One source…One communication… for their interactive application and communications solutions. For more information, please visit www.enacomm.net.

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IQ Services and Enacomm Announce Partnership

IQ SERVICES, Minneapolis, MN - (January 20, 2009) – IQ Services, a premier provider of voice and data testing services for contact center and communication solutions, announced today that Enacomm, headquartered in Austin, TX, has become the newest IQ Services’ reseller partner. Enacomm is a hosted application service provider that specializes in developing interactive application and communications solutions for businesses in numerous verticals including: banking, utilities, financial services, benefits/plan administration, HR, education, and healthcare. By joining the IQ Services network of reseller partners, Enacomm can offer its clients IQ Services’ patented load testing and availability monitoring service for call center and communication solutions. IQ Services testing and monitoring offerings, combined with Enacomm’s outsourced application expertise and solutions, will give businesses confidence that their call center and communication solutions are going to perform as expected and deliver the best customer experience possible.

"We are thrilled to have Enacomm as a partner," says Gregg Williams, IQ Services’ Vice President of Sales. "Enacomm shares a very similar vision for both company and industry objectives. We both want to deliver confidence and peace of mind to contact center and communication solution owners. By providing outsourced test services and application solutions, we give solution owners the option to focus on their core competencies rather than trying to create costly or time-strapped in-house teams to cover our specialties. Our ability to partner successfully with these businesses is something Enacomm and IQ Services take great pride in accomplishing."

"The IQ Services relationship enhances Enacomm’s offerings to its current customer and prospect bases. The extremely high level of quality product and services, very reliable project management and customer service, and an overall partner – 3rd party channel sales strategy, made the selection of IQ Services very easy for Enacomm," commented Michael Boukadakis, Enacomm’s President.

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services for contact center and communication solutions. From planning to optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring and other customer experience-focused testing services. As the contact center industry’s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction. For more information, visit our website (www.iq-services.com).

About Enacomm
Whether you need a totally custom built complex application or a simple one-time application, Enacomm has the resources, expertise and solutions your organization needs. Whether it's a solution requiring a basic IVR or voice application template, automating customer surveys, managing high volume automated faxing, or the more sophisticated challenge of utilizing speech voice recognition; integrating seamless, secure internet offerings or wireless applications, Enacomm is the one voice….one source…one communication…for interactive application and communications solutions in the Banking, Utilities, Financial Services, Benefits/Plan Administration, HR, Education, and Healthcare industries. (www.enacomm.net).

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