Tag Archives: partnership

Enacomm Joins Customer NetSpend in Giving over $30K

Today, Enacomm joins NetSpend and other sponsors to give over $30,000 to individuals and organizations in our communities. Paying bills, buying groceries, pumping gas, and donating to local nonprofits – giving back with gratitude!

NS gives back

A customer of Enacomm, NetSpend is a leading provider of reloadable prepaid debit cards and related financial services. To learn about the products and services that Enacomm provides NetSpend and other organizations in a variety of industries including Prepaid/Cash Card, Financial, Health Care and Utilities, click here. To speak with an Enacomm team member, call 1-877-860-0025 or email sales@enacomm.net.

Enacomm looks forward to bringing intelligence to your customer self-service!

Come to Booth 713 at APEX to Win a Free Microsoft™ Surface RT Tablet

APEX logoThe 10-day countdown begins! On March 3rd, Enacomm will be heading to Las Vegas for the All Payments Expo (APEX). As part of its partnership with APEX, which is a yearly destination for top payments companies, Enacomm will be exhibiting in Booth 713. Attendees can register to win a Microsoft™ Surface RT tablet and learn the latest details on the industry-leading solutions for:

  • Hosted, Managed and On-Premise IVR Solutions, ACD, Call Recording and CTI
  • Dynamic Decisioning for Personalization of Every Customer Transaction
  • Automated Acquisition and Activation
  • CRM Solutions
  • Analytics, Reporting and Monitoring
  • Document Capture and Processing
  • Loyalty Programs
  • Mobile Applications
  • Knowledge-Based Authentication (KBA)

This year, more than 2,000 attendees and over 100 sponsors and exhibitors will flock to The Mirage for the Expo. If you’d like to join them, contact sales@enacomm.net for a 10% discount code. And for more news coming out of APEX, follow Enacomm on Twitter via the handle @Enacomm.

Focused on the prepaid space since 2005, Enacomm’s team of subject-matter experts is the market leader for prepaid and stored value self-service solutions. Numerous top-rated prepaid companies rely on Enacomm to provide intelligent and efficient self-service to their millions of cardholders. “Payments are complicated” is a theme of this year’s tradeshow – but we’re here to make them simple. To find out how we can help your company up its game in customer service with intelligent interactions, give us a call at 877-860-0025.

Speech Tech Mag Cites Enacomm-Banking Up Partnership to Show How Financial Institutions Are Advancing Customer Care

speech tech mag

An article recently published by Speech Technology Magazine explores how financial institutions have used speech technology for the past two decades, as well as what’s on the horizon. From the piece:

Many other industries have looked to financial firms as leaders in customer care and service, and with good reason: Retail banks, investment firms, and credit card providers have consistently been at the forefront of technology-driven innovations that have centered around telephone, mobile, and online interactions.

The story, “Banks Can Use Speech to Personalize Interactions,” points out that banks were at the forefront of interactive voice response (IVR) system adoption. Card activation, balance inquiry, PIN and password changes, account enrollment, address changes, branch and ATM locations, funds transfers, and reporting lost or stolen cards are all named as uses for the technology across the customer life cycle. To be proactive and help foster customer loyalty, banks use IVR technology to reach out to customers with card activation reminders, low balance alerts and fraud alerts, as well.

The article goes on to shed light on how financial institutions are advancing beyond basic IVR menus. Used as an example of a cutting-edge point solution, Banking Up teaming up with Enacomm (see our press release on the partnership here) is highlighted to show how financial institutions are using speech technology to increase personalization while maintaining a sense of security and controlling costs. From the story:

Banking Up, a personal finance platform that enables banks and businesses to provide customers with a mobile alternative to traditional checking accounts, has enlisted Enacomm, a provider of voice processing infrastructure, applications, and services, to deploy a hosted, self-service IVR. The platform is further supported by Enacomm’s analytics software, allowing Banking Up’s internal database to be used to create intelligent interactions. An adaptive decisioning engine driven by real-time access to customer data engages patrons with unique, personalized exchanges.

Find the whole Speech Technology Magazine article here. And give us a call at 877-860-0025 to learn how Enacomm can help your organization – financial institution or otherwise – evolve  its customer care with technology that harnesses dynamic decisioning to create intelligent interactions.

Native News Network Highlights Enacomm-Muscogee Nation Partnership

MCN Dept HealthIn case you missed it, this week Enacomm announced that the Muscogee Creek Nation (MCN) Department of Health, one of the largest tribal health systems in Oklahoma, has tapped Enacomm for help in more efficiently utilizing its resources and better serving the Muscogee people.

Native News Network has published a story on the partnership, titled “Muscogee Creek Nation Dept of Health Tackles Growing Pharmacy Needs”. As explained in the article:

 Due to the rapid growth of health care needs across the Muscogee Creek population, MCN pharmacy personnel were no longer able to effectively manage increasing call volumes. Workers could not answer all calls, resulting in customers being forced to leave voicemails that MCN employees would work through as time became available. Callers into the pharmacies afterhours had no choice but to leave voicemail messages that were tackled by MCN personnel at the beginning of each morning.

But thanks to Enacomm, more than 5,000 prescription refills per week are being submitted by MCN’s prescription-refill interactive voice response (IVR) that previously would have been performed manually by MCN personnel. From Muscogee Creek Nation Department of Health Administrator Sid Daniel:

“Enacomm’s realtime, prescription-ordering solution greatly enhances the MCN customer ordering experience, in addition to saving our local pharmacies hundreds of personnel hours each month in voicemail transcribing and data entry.”

The MCN application even supports callers who wish to interact in their native Creek language: “Hesci Mvskoke Etvlwv heleswv vpohetv vrvkv tos” (Welcome to the Muscogee Creek Nation automated prescription refill system).

The prescription-refill solution is available 24/7, provides the operating hours for each of the pharmacies, and gives the option to have refilled prescriptions mailed to the customer instead of being picked up at one of the health care centers. Callers are also able to transfer to a pharmacy of their choice at any time to speak with pharmacy personnel.

Enacomm has helped other tribes overcome different challenges using technology, as well. To learn more, give us a call at 877-860-0025.

News: Banking Up / Plastyc Chooses Enacomm as IVR Hosting Partner

Plastyc, Inc. – leading online and mobile financial services company now doing business as Banking Up – has selected Enacomm to deploy a hosted, customer self-service IVR solution.  Enacomm’s CRM and analytics software will allow the financial services company to utilize its internal database to create intelligent interactions, optimizing the call experience for Banking Up customers.

Across industries, combining real-time data analytics with a flexible dynamic CRM decisioning engine can help organizations increase revenues, reduce costs and improve customer loyalty and retention.  Enacomm will be exhibiting at the upcoming Las Vegas Money2020 conference to be held October 6-10, 2013 – less than two weeks away!  If you are attending Money2020, be sure to stop by Booth 104 to find out how Enacomm can help your organization improve its bottom line while you better serve your customers.

To learn more about how Enacomm is enabling Banking Up to deliver personalized content in the IVR, thus eliminating the need to connect with an agent, head on over to Speech Technology Magazine or read the press release here.

We hope to see you at Money2020!