Tag Archives: financial services

Win and Keep Customers with Top-Notch Mobile Banking

The Consumer Financial Protection Bureau (CFPB) yesterday announced that it will explore how mobile banking and financial services applications can empower consumers—particularly the unbanked and underbanked—to take more control over their financial lives. “For the economically vulnerable, mobile can enhance access to safer, more affordable products and services in ways that can improve their economic lives,” said the federal consumer watchdog in its notice and request for information about banking with wireless devices.

Via the bureau’s issuance:

A major development in the consumer financial services market over the past few years has been the increasing use and proliferation of mobile technology to access financial services and manage personal finances. For example, last year 74,000 new customers a day began using mobile banking services. Using a mobile device to access accounts and pay bills can reduce cost and increase convenience for consumers. By enabling consumers to track spending and manage personal finances on their devices through mobile applications or text messages, mobile technology can help consumers achieve their financial goals.

Enacomm recognizes the valuable role that mobile technology can play in helping consumers manage personal finances. For example, “Outbound Courtesy Messages & Alerts” is one of the modules of Enacomm’s 4Cast™. Perfectly suited for the financial industry, 4Cast is a hosted CRM product that automates intelligent customer interactions, predicts future behavior, and conducts targeted messaging campaigns. With 4Cast’s Courtesy Messages & Alerts, customers can select voice calls or text alerts for things like a low balance or suspected fraud. Enacomm is a leader in delivering the technology recognized by the CFPB that empowers consumers.

According to the Federal Reserve Board’s most recent survey on mobile financial services, one-third (up from 21 percent in 2011) of mobile phone users and over half (up from 42 percent in 2011) of smartphone users utilize mobile banking services (and the numbers are even higher in the underbanked population!). With an increasing number of consumers relying on mobile financial services, it has never been more important for financial institutions to focus on improving customer communication in this contact channel. To win and retain customers and members, organizations have to meet consumers where they are: on-the-go and on their phones.

Mobile is a primary platform for connecting with customers; additionally, it is important for financial institutions to get the full picture of a consumer’s interaction with its brand. This growing channel should be part of a multimodal approach to customer service. By implementing an enterprise-wide policy management solution, communications can adapt to changing customer dynamics in real-time in order to create intelligent interactions.

Enacomm is a leading provider of personalized, multimodal self-service voice and data processing products and services to the financial industry. We can help your organization maximize the mobile channel as part of a larger strategy to win and keep customers. Give us a call at 877-860-0025 and ask for Sales, or drop us a line at sales@enacomm.net and we’ll reach out to you with more information.

Flickr/Highways Agency

Flickr/Highways Agency

Enacomm Partner Takes the Gold in Paybefore Awards Category

up visa

Banking Up, a partner of Enacomm and leading online and mobile financial services company, was named a winner in the eighth annual Paybefore Awards for its UPside Visa Prepaid Card. Banking Up swept the competition in the “Consumer Champion” category.

Enacomm recently announced that it deployed a hosted, self-service interactive voice response (IVR) solution for Banking Up. Enacomm’s analytics software allows Banking Up’s internal database to be utilized to create intelligent interactions, optimizing the customer call experience through an adaptive decisioning engine driven by real-time access to customer data.

In their eighth year, the Paybefore Awards have “conferred the most prestigious recognition of excellence in the worldwide prepaid, mobile and emerging payments industry. The awards are presented annually by Paybefore, whose publications are the leading source of industry information for alternative payments executives.”

According to Banking Up’s news release, the “UPside Visa Prepaid Card was selected by a panel of five industry experts who served as judges for this year’s competition, which—once again—included a record number of entries from around the world.”

From Patrice Peyret, CEO of Banking Up:

“We are particularly proud to have been named a winner in the Consumer Champion category, as it rewards our consistent efforts to differentiate by being a virtuous market player. Large banks are still not making headlines by putting their customers first. Meanwhile, in 2013, UPside cardholders became able to deposit checks from home or from work using their mobile phones, and started hearing mid-Western accents when calling our newly on-shored customer support service center.”

To learn more, go to bit.ly/LGnneK. Congratulations, Banking Up!

They DO Exist…One More Winner to Go at Money2020!

The Enacomm team has greatly valued the opportunity to meet so many key players in the payments, financial services, retail, mobile, marketing and data & technology spaces at Money2020 - but it’s not over yet! Make it a point to check us out at Booth #104. We’ve already given away two free Microsoft Surface tablets to the lucky folks below, but there’s still one more tablet to win and a few more hours to enter!

TABLET GIVEAWAY – ENACOMM CEO MIKE BOUKADAKIS WITH WINNER ROGER (XEROX) – DAY 1

Tablet winner 1.1TABLET GIVEAWAY – ENACOMM CEO MIKE BOUKADAKIS AND VP MIKE KIRK WITH WINNER MICHAEL (PAYMENT SYSTEMS) – DAY 2

tablet winner 2.1

There’s Still Time! Come See The Enacomm Team at Money2020

Come see the Enacomm team at Money2020, the “world’s premier destination for emerging payments and financial services organizations.” The tradeshow is taking place at the Aria Resort & Casino in Las Vegas through this Thursday.

Enacomm is exhibiting at Booth 104 for the conference’s 4,250 attendees. The team would be happy to discuss its solutions for GPR programs, loyalty, personalized interactions, automated ID verification and enterprise content management. Stop by and check out our demo.

We’re also giving away a PC tablet a day – two more days to win!

team at Money 2020

Enacomm to Sponsor Money2020 Conference, Exhibit at Booth 104

We’re excited to announce our Star Sponsorship of the 2013 Money 2020 Conference! Dubbed the “world’s premier destination for emerging payments and financial services organizations,” Money2020 “explores the macro trends in payments and financial services innovation” and brings together the “broad, worldwide community of innovators that is profoundly changing how consumers and businesses manage, spend and borrow money.”

We will be exhibiting at Booth 104 for the 4,000 expected attendees and will share details on Enacomm’s solutions for GPR programs, loyalty, personalized interactions, automated ID verification, and enterprise content management.

The tradeshow will take place at the Aria Resort & Casino in Las Vegas, October 6-10. Contact Enacomm at sales@enacomm.net to receive a 20 percent discount code.

And to stay in the loop as the event unfolds, follow Enacomm on Twitter via the handle @Enacomm.

Just over a month away!