Tag Archives: credit unions

Enacomm Goes to Corelation 2015 Client Conference

Enacomm is working with the credit union community more and more. This week, Enacomm was a silver sponsor of the Corelation 2015 Client Conference in San Diego. Based on the West Coast, Corelation offers an innovative core processor for today’s credit union. At Corelation’s conference, the Enacomm team showed credit unions how Enacomm’s intelligent interactions technology can help create an excellent customer service experience while saving money.

Enacomm is a Recognized Vendor of Corelation. One member-owned financial cooperative that is benefiting from banking technology implemented by Enacomm is SafeAmerica Credit Union. SafeAmerica’s successful transition to Enacomm’s next-generation IVR was recently announced. Already, the credit union’s members are reporting that they appreciate the personalized, streamlined experience with the new IVR banking system.

Below is a photo of Enacomm team members at the Corelation 2015 Client Conference.

Corelation 2015 - team

To learn more about how Enacomm can help your organization streamline the customer experience and cut costs with interactive and intelligent customer self-service and assisted-service solutions, reach out to us at sales@enacomm.net or 1-877-860-0025. We look forward to partnering with you!

SafeAmerica Credit Union Taps Enacomm for Intelligent IVR Technology

SafeAmerica Credit Union logoSafeAmerica, a $310 million community-chartered Credit Union with 25,000 members across six public and two company branches in the San Francisco Bay Area, has chosen Enacomm to provide intelligent customer interactions technology. SafeAmerica will be putting Enacomm’s financial suite to use, including Interactive Voice Response (IVR) technology.

Enacomm recently became a Recognized Vendor of credit union core processor Corelation. The relationship opened the door to Enacomm serving SafeAmerica’s self and assisted-service needs. Together, Enacomm and Corelation will help SafeAmerica provide its members with top-notch service to increase member attraction and retention.

“Integral to our mission is exceeding members’ expectations with superior personal service and convenient means of access to financial products and services,” said Barry Roach, President & Chief Executive Officer of SafeAmerica. “Enacomm’s next-generation technology enables us to achieve these goals with personalized self and assisted-customer service that makes it quick and easy for our members to find the answers they need.”

Enacomm’s financial suite enables outbound alerts and notifications, in addition to including a smart IVR system. This self-service technology helps organizations significantly cut costs. The average assisted-service call costs a company about $2.50 while a self-service call runs less than $0.13. Delivering intelligent customer interactions is the best way to improve an organization’s bottom line, while ensuring a positive customer service experience.

“SafeAmerica’s values are built upon the aim to create lifelong relationships with its members,” noted Enacomm CEO Michael Boukadakis. “Enacomm’s advanced technology helps credit unions increase member loyalty and retention with positive, painless customer service experiences. We’re proud to equip SafeAmerica with the tools it needs to fulfill its commitment to service excellence.”

For more, check out stories on the new team-up from Speech Technology Magazine, TMCnet, Paybefore and Software Magazine.

Corelation Endorses Enacomm with Selection as Recognized Vendor of Intelligent Interactions Technology for Credit Unions

corelation logo 1

Earlier this year, Enacomm was a silver sponsor of Corelation’s 2014 Client Conference in San Diego. Corelation is a financial software company focused on developing an innovative core system with data services that meet the technological needs of credit unions. Not only was Enacomm a vendor at the event, but now we have become a Recognized Vendor of Corelation!

With the new relationship, Corelation will introduce its customers to Enacomm’s intelligent customer interactions technology. According to Enacomm CEO Michael Boukadakis, “Enacomm’s next-generation, customer self-service technology makes it possible for these financial institutions to engage with patrons in a more personal, efficient way.”

Thanks to predictive analytics and an advanced decisioning engine, credit unions’ interactions with members can be tailored to their individual needs. Not only will this better customer service experience improve loyalty and increase member retention, but Enacomm’s self-service and assisted-service solutions, delivered as hosted or on-demand services through the cloud, help credit unions cut costs—as well as organizations throughout the Financial, Prepaid/Cash Card, Health Care and Utilities industries. In fact, did you know that, with a $2.50 price tag, the average assisted-service call costs an organization 20 times as much as the average self-service call?

And it’s not just about saving money; it’s about giving consumers what they want, too. “A growing number of people now prefer the efficiency of customer self-service options over speaking with a live agent,” explained Boukadakis. “To meet this rising demand and stand out from the competition, credit unions can create intelligent interactions across all contact channels, so members can easily complete transactions and get the information they need.”

To deliver the best member service possible, Enacomm’s intelligent self and assisted-service technology complements Corelation’s member-centric system. To learn more, give us a call at 877-860-0025.

Win and Keep Customers with Top-Notch Mobile Banking

The Consumer Financial Protection Bureau (CFPB) yesterday announced that it will explore how mobile banking and financial services applications can empower consumers—particularly the unbanked and underbanked—to take more control over their financial lives. “For the economically vulnerable, mobile can enhance access to safer, more affordable products and services in ways that can improve their economic lives,” said the federal consumer watchdog in its notice and request for information about banking with wireless devices.

Via the bureau’s issuance:

A major development in the consumer financial services market over the past few years has been the increasing use and proliferation of mobile technology to access financial services and manage personal finances. For example, last year 74,000 new customers a day began using mobile banking services. Using a mobile device to access accounts and pay bills can reduce cost and increase convenience for consumers. By enabling consumers to track spending and manage personal finances on their devices through mobile applications or text messages, mobile technology can help consumers achieve their financial goals.

Enacomm recognizes the valuable role that mobile technology can play in helping consumers manage personal finances. For example, “Outbound Courtesy Messages & Alerts” is one of the modules of Enacomm’s 4Cast™. Perfectly suited for the financial industry, 4Cast is a hosted CRM product that automates intelligent customer interactions, predicts future behavior, and conducts targeted messaging campaigns. With 4Cast’s Courtesy Messages & Alerts, customers can select voice calls or text alerts for things like a low balance or suspected fraud. Enacomm is a leader in delivering the technology recognized by the CFPB that empowers consumers.

According to the Federal Reserve Board’s most recent survey on mobile financial services, one-third (up from 21 percent in 2011) of mobile phone users and over half (up from 42 percent in 2011) of smartphone users utilize mobile banking services (and the numbers are even higher in the underbanked population!). With an increasing number of consumers relying on mobile financial services, it has never been more important for financial institutions to focus on improving customer communication in this contact channel. To win and retain customers and members, organizations have to meet consumers where they are: on-the-go and on their phones.

Mobile is a primary platform for connecting with customers; additionally, it is important for financial institutions to get the full picture of a consumer’s interaction with its brand. This growing channel should be part of a multimodal approach to customer service. By implementing an enterprise-wide policy management solution, communications can adapt to changing customer dynamics in real-time in order to create intelligent interactions.

Enacomm is a leading provider of personalized, multimodal self-service voice and data processing products and services to the financial industry. We can help your organization maximize the mobile channel as part of a larger strategy to win and keep customers. Give us a call at 877-860-0025 and ask for Sales, or drop us a line at sales@enacomm.net and we’ll reach out to you with more information.

Flickr/Highways Agency

Flickr/Highways Agency