This past week at Money20/20 in Las Vegas, Enacomm joined the FinTech industry to explore the future of innovation in money. Leading the way with card security technology, Enacomm exhibited two next-generation products that are changing the way financial institutions authenticate their customers.
The perfect choice for fraud prevention, eKBA (Enacomm Knowledge Based Authentication) is the best mobile browser product available to help organizations authenticate their customers and activate their accounts in real-time. Enacomm also unveiled Enacomm Voice Authentication (EVA), which employs voice biometrics, a proven method of identification.
On Monday, we announced that RushCard is relying on Enacomm to enhance cardholder security with the help of eKBA and EVA. RushCard is a prepaid card that revolutionized the payments industry when it was launched in 2003. On Tuesday, it was revealed that IDology’s must-have technology has been fully integrated with eKBA, a new partnership that takes out-of-wallet authentication to the next level. IDology is a leading provider of on-demand identity verification and fraud prevention solutions for anyone conducting business in a customer-not-present environment.
In addition to wowing all attendees with exciting new technologies that are driving the evolution of customer interactions, Enacomm wowed three attendees with exciting new technology for their briefcases. During the show, Enacomm gave away Microsoft Surface Pro 3 tablets to three lucky winners.
Use the hashtag #Money2020 on Twitter for an event recap of the three action-packed days. And to learn how your organization can utilize advance Knowledge-Based Authentication and voice biometrics to protect your business and your customers against fraud, drop us a line at email@example.com or give us a call at 1-877-860-0025.
Prepaid card company Insight Card Services has selected Enacomm to provide intelligent customer interactions technology. After just two months of deployment, Insight is reporting a “better, more reliable customer service experience” for its cardholders, as well as reduced operating costs.
According to Jeff Gleason, Chief Financial Officer of Insight Card Services, “The efficiencies and cost savings were also important considerations in making the switch to Enacomm.”
In addition to harnessing its self-service IVR functionality, Insight Card Services is utilizing ViA®, Enacomm’s analytics tool for call centers featuring real-time IVR and CTI reporting, monitoring, and alerting, and Engage™, which enhances and directs IVR systems from a single, browser-based console to maximize IVR and web investments. On deck for implementation by Insight Card Services is Enacomm’s eKBA™, mobilized authentication of customers through next-generation knowledge-based authentication (KBA).
“Insight Card Services recognizes that a stellar customer self-service experience is the competitive edge needed to win and keep consumers who now demand and expect speed, convenience and ease when they reach out for assistance,” explained Enacomm CEO Michael Boukadakis. “Multimodal, intelligent customer interactions are the way of the future, but Enacomm’s advanced technology enables them today.”
Enacomm is making the customer service experience better for unbanked and underbanked Americans who rely on companies like Insight Card Services that offer them financial solutions. To learn more about how Enacomm is helping Fortune 50 to Fortune 2000 companies in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries with innovative, interactive and intelligent customer self-service and assisted-service solutions, give us a call at 1-877-860-0025.
Enacomm made the list – again! In order to be named a MasterCard Compliant Service Provider, a company must 1) Give MasterCard a copy of an Attestation of Compliance (AOC) by an independent Qualified Security Assessor reflecting validation of the company being PCI DSS compliant, and 2) Be registered as a Service Provider by one or more MasterCard customers. Enacomm’s AOC date was February 24, 2014, and its Assessor was True Digital Security, Inc. Find us on MasterCard’s list here.
An important credential, Enacomm is PCI DSS Level 1 compliant, having completed an on-site audit, quarterly network scanning, and numerous other security audits. What is PCI DSS? It’s a security standard that was created by payment industry leaders to reduce vulnerabilities in IT related processes, procedures and infrastructure.
Payment data security is top-of-mind for consumers in the wake of an egregious breach at the end of 2013. Enacomm CEO Mike Boukadakis observed:
“Consumers are still rattled and amazed by seeing as many as 40 million Target Retail customers get their credit and debit card data stolen over the holidays.”
But, as an intelligent customer interactions technology provider for the payments and financial industries, Enacomm is committed to helping its customers protect themselves against this injurious theft. In fact, we go to great lengths to ensure security of cardholder data. As explained by Enacomm’s Chief Operating Officer David Jackson, “Hundreds of steps must be taken every year to receive this affirmation from MasterCard – but Enacomm appearing on this select list of companies isn’t the first time and won’t be the last.”
Jackson added, “Enacomm supports our partners every day to give them peace of mind that their cardholders are protected.” (Keep an eye out for a Slashdot interview with David on payment data security! He’ll be participating in a Google Hangout with the six-million-plus-reader publication later this week.)
Give us a call at 877-860-0025 to learn how we can help you protect your customers’ payment account data and every transaction.