Clinc Partners with Enacomm to Connect Financial Institutions with its AI Conversational Banking Platform

A simpler, natural way to deal with finances will soon be available more broadly to consumers. At Money20/20, Enacomm announced that it will bring “Finie”, the world’s most advanced conversational artificial intelligence (AI) platform for banking – built by Clinc, Inc. ( – to financial institutions across the country.

Through a new reseller agreement, Enacomm is now a “preferred partner” of Clinc and will help extend the reach of the company’s financial AI technology, which enables users to have natural, human-like conversations with their bank accounts. Clinc’s sophisticated platform uses best-in-market AI to understand natural human language and delivers timely, personalized responses, from insightful spending advice to balance information and complex transaction details.

“To effectively compete, banks and credit unions need to harness the power of data-driven AI to positively shape the consumer experience,” said Enacomm CEO Michael Boukadakis. “Not only does intelligent interaction technology conserve resources, but Clinc’s advanced AI platform provides the best experience we’ve seen to enable customers to quickly and easily find the information they need to make informed decisions about their money through conversations with their bank accounts.”

According to the 2017 Accenture Banking Technology Vision report, four out of five (79%) banking executives surveyed believe that AI will revolutionize the way banks gather information and interact with customers, and 76 percent of respondents believe that within three years, banks will deploy AI as their primary method for interacting with customers.

Benefits of Clinc’s AI platform for banks and credit unions include:

  • Creating a tailored customer experience that allows users to speak to their own intelligent, personal financial assistant
  • Unlocking a broad range of interactions impossible with current technology to increase customer engagement
  • Understanding complex questions and transforming them into powerful insights
  • Making actionable predictions by observing user behaviors and finding the appropriate users for cross-selling products

“Enacomm is the right partner for Clinc because they share our vision for modernizing the consumer banking experience,” shared Clinc CEO Jason Mars. “Teaming up with Enacomm will help us to empower a greater number of smaller financial institutions, like community banks and credit unions, with next-generation, voice-controlled AI technology that otherwise would be out of reach.”

Numbering 83 million, Millennials form the largest generation in the U.S., according to the Census Bureau. Christopher Ma, director of the George Investments Institute at Stetson University, says Millennials “born between 1981 and 1997 are ready to take over estimated $30 trillion in wealth from baby boomers” – and they have a penchant for technology. These young adults’ expectations for omni-channel engagement have already pushed financial institutions to expand their customer interaction channels, from mobile, to wearables, to AI-based voice assistant devices. With Clinc’s technology, Enacomm will help pave the way for smaller and mid-tier financial institutions to pursue banking relationships with Millennials who share their commitment to community, by implementing the technology these digitally savvy consumers demand for a convenient, personalized customer experience.

Enacomm will be demonstrating conversational banking at Money20/20 in Las Vegas, NV, October 22-25, 2017.

Enacomm Demonstrating AI-Assisted Banking at JAC2017

This week, Enacomm is hosting Booth 446 at Jack Henry Banking’s JAC2017 Conference! Our team will be demonstrating AI-assisted banking for the financial services community. Check out the pictures below!

For more information on VPA, Enacomm’s Personal Virtual Assistant for self-service users of financial institutions, click here.

JAC2017 Stacey at JAC bouk with BI


Enacomm to Elevate Bank Independent Customer Experience with AI Assisted Banking

Bank Independent customers will soon be able to safely and securely access their bank account information and conduct financial transactions in real-time with only the sound of their voices. Enacomm is adding artificial intelligence (AI) assisted banking to the list of products and services it delivers to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution.

“AI assisted banking is a natural extension of Enacomm’s intelligent self-service solution for Bank Independent, particularly as the popularity of Alexa, Cortana, Siri and Google Home is rapidly climbing,” commented Enacomm CEO Michael Boukadakis. “Enacomm’s data analytics tool (4CAST) is already plugged into Bank Independent’s core provider making individualized, intelligent customer voice interactions via speech-activated assistant devices immediately possible.”

Enacomm’s products and services work with financial institutions’ core providers. Bank Independent’s adoption of AI assisted banking will further integrate with its existing use of ViA®, a powerful analytics tool that improves the IVR experience, as well as an Enacomm-hosted dashboard that maximizes IVR capabilities and unifies customer communications across all interaction channels.

“Smartly applying data intelligence helps us to meet our commitment of providing an engaging customer experience, which is key to customer satisfaction,” explained Kelly Burdette, VP Electronic Delivery at Bank Independent. “Enacomm provides us with modern technology to meet our customers’ demands for convenience and security, enhanced by advanced data analytics to exceed their expectations for personalization.”

Bank Independent will roll out Enacomm’s AI assistant banking technology in early 2018 for conducting secure transactions and accessing financial account information, allowing customers to review transactions, receive information about their checking and savings accounts, and more.

To further combat security concerns, Bank Independent will be evaluating Enacomm’s biometric technology, which can authenticate customers using the company’s secure voice biometrics solution Enacomm Voice Authentication (EVA). More reliable than fingerprint scanning, EVA enables real-time member identification with a 99.99% success rate and adds the most crucial security layer for multi-factor authentication. In combination with EVA, Enacomm uses a custom security code to prevent unauthorized voice access. All transactions are encrypted and no one – not even the cloud providers of the Virtual Personal Assistants – can access them.

“Enacomm is excited to give Bank Independent customers another preferred channel to quickly and easily find answers to their simple questions,” added Boukadakis. “This allows customer service representatives, in person and by phone, to focus more on the customer and create deeper relationships.”

Enacomm will be demoing AI assisted banking at Booth 446 at JAC 2017, the Jack (Henry) Annual Conference in Nashville, TN, October 16-19, 2017.

Enacomm Joins Forces with ConnexiCore to Bring Data-Driven AI and Phone Banking to Financial Institutions

More bank customers and credit union members may soon have a modern customer service and money management experience. Enacomm has inked a partnership with ConnexiCore, a technology consultancy that advises financial institutions. Through a reseller agreement, ConnexiCore will introduce its bank and credit union clients to VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

“ConnexiCore’s advisory group is made up of some of the financial industry’s top experts on the technologies of today and tomorrow,” said Enacomm CEO Michael Boukadakis. “We’re excited that ConnexiCore recognizes the value and differentiators of Enacomm’s next-generation solutions, and will be helping to get these revolutionary technologies into the hands of additional banks and credit unions.”

Harnessing artificial intelligence, VPA™ is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.

The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Its IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.

“Teaming up with Enacomm is a logical move for ConnexiCore, because we aim to bring our clients the best technology solutions available to solve the toughest business challenges and stay ahead of the competition,” commented Frank J. Segarra III, President and Founder of Connexicore. “We’re happy to be part of Enacomm’s expanded strategy to further transform the consumer experience of a greater number of bank customers and credit union members.”

Enacomm will be demoing VPA banking at Booth 446 at JAC 2017, the Jack (Henry) Annual Conference in Nashville, TN, October 16-19, 2017.

For more information on VPA banking and the Enacomm Financial Suite, go to

Enacomm and CallVU Partner to Bring Innovative, Digital Customer Engagement to Financial Institutions in North America

With smartphone penetration getting closer to 80% of the mobile market in the United States, banks, credit unions, and payments companies now have the opportunity to tap into an era of digital service for calling customers. Enacomm has struck a partnership with CallVU, the market leader in Digital Engagement Solutions. Together, they will empower businesses to drive calling customers to digital self-service, significantly improving operational efficiency and customer experience.

“Enacomm is pushing the envelope with financial services technology that will transform today’s banking into an experience fit for future generations,” commented Baker. “I’m excited to introduce banks, credit unions and credit card companies to Enacomm’s intelligent customer self-service solutions that reduce costs while improving customer retention.”

CallVU’s platform expands self-service with mobile digital engagement, diverting customers from voice calls to digital self-service. With CallVU, organizations can maximize the efficiency of digital assets, such as existing mobile and website apps, and serve them to callers during a live call. This will open new revenue streams, achieve more digital usage, reduce costs and enable faster service resolution.

CallVU’s out-of-the-box integration with Enacomm enables financial institutions to naturally extend their IVR proposition into a digital experience in a rapid time to market, leveraging profound IT implementation benefits.

“The businesses we serve today are continuously seeking to improve their operations and to elevate customer experience,” said Michael Boukadakis, Enacomm’s Chief Executive Officer. “We found CallVU to be the right partner to extend the IVR journey into an omni-channel experience with its Visual IVR capabilities.” Boukadakis added that, “many of the largest and most sophisticated enterprises still offer an IVR experience that hasn’t changed much since it was introduced more than 20 years ago. We anticipate that the integrated CallVU-Enacomm solution will dramatically advance the service level and the profitability of our customers in North America.”

“We are proud to partner with a key industry player like Enacomm that embraces Intelligent Customer Self-Service as its long-term vision,” said Ori Faran, founder and CEO of CallVU. “With Enacomm’s impressive customer base in the financial industry and beyond, and CallVU’s innovative Omni-Channel technology, millions of US banking customers will now enjoy a richer, more productive customer experience.”

Existing Enacomm customers and new customers can now upgrade their customer experience with CallVU Mobile Digital Engagement. To find out more, click here.

Seasoned Veteran of Financial Services Industry Joins Enacomm Team to Power Sales and Marketing

david bakerEnacomm today announced the hire of David Baker, who will serve as Vice President of Sales – Financial Services. Baker will focus his efforts on sales and marketing of Enacomm’s banking products and services, known as the Enacomm Financial Suite:

“Enacomm is pushing the envelope with financial services technology that will transform today’s banking into an experience fit for future generations,” commented Baker. “I’m excited to introduce banks, credit unions and credit card companies to Enacomm’s intelligent customer self-service solutions that reduce costs while improving customer retention.”

Baker joins Enacomm from Unify (formerly Siemens Enterprise), where he successfully led a goal-exceeding team as Director of North America Channels. Before Unify, he drove sales of call center technologies in numerous senior positions at organizations including Computer Instruments, Inc., Servion Global Solutions, VEXIS Systems, Envox Americas, HTI Voice Solutions, Verizon, and Edify. Baker holds a Bachelor of Science degree in Business from Bridgewater State University.

“David brings a wealth of sales experience in the IVR Banking vertical,” commented Michael Boukadakis, founder and chief executive officer of Enacomm. “The Enacomm team is fortunate to tap into David’s business acumen and deep understanding of the space, as we continue pushing the financial industry to embrace technologies that redefine the consumer experience for the Digital Age.”

Based in Austin, Texas, Baker launches into his new role with Enacomm this week.

TOOK Me Out to the Ballgame!

It was a great day at the ballpark for Enacomm’s Annual Tulsa Drillers Family Event – love all these smiles!Enacomm Tulsa Drillers Event

Enacomm is committed to fostering a fulfilling work environment and creating a promising career path for employees. The organization offers competitive salaries and benefits, including:

  • Health insurance including medical and dental with optional vision
  • Paid vacation
  • Flexible Spending Account (FSA)
  • 401(k)
  • Disability & life insurance
  • Bereavement, jury duty, and military service leave
  • Employee recruitment incentives

To learn more about Enacomm and review open positions with the company, visit our Careers page.

CUbroadcast Interviews Enacomm CEO on How Alexa and Siri Will Change the Way You Bank Forever

CUbroadcast logoMike Lawson of CU Broadcast recently interviewed Enacomm CEO Mike Boukadakis in a new audio podcast. Click below to hear Boukadakis discuss how virtual personal assistants like Amazon’s Alexa and Apple’s Siri will change the way you bank forever.