Category Archives: About Enacomm

Football Fun with the Enacomm Team

Working at Enacomm is so much more than just a job. For Enacomm employees, career satisfaction is supported by camaraderie during work hours and beyond.

Last weekend, the Enacomm team in Tulsa came together to cheer on the hometown Hurricanes. Centering on the University of Tulsa’s (TU) matchup against the Louisiana-Monroe Warhawks, the company event celebrated football, fall weather and fun.

Enacomm employees and their families kicked off the clear, crisp day with pre-game fun at Hurricane Alley. Live music filled the air, and giant inflatables, face painting and games created smiles.

With kick-off in sight, all ages tailgated under the company tent, enjoying good food and good company. To top off the great day, Hurricane Football put up a win.

football fun

Enacomm provides the opportunity to grow with a well-established organization leading in technologies focused on improving and securing the customer experience for companies in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. In addition to fun events like TU Tailgating and Football, Enacomm holds offsite company meetings and holiday dinners that provide team members with a chance to get to know each other outside of the work environment. Enacomm also offers competitive salaries and benefits, including:

  • Health insurance including medical and dental with optional vision
  • Paid vacation
  • Flexible Spending Account (FSA)
  • 401(k)
  • Disability & life insurance
  • Bereavement, jury duty, and military service leave
  • Employee recruitment incentives

To learn more about Enacomm and find positions that are currently available, visit our Careers page.

What can financial institutions learn from the White House’s 30-day cybersecurity sprint?

Nextgov reports that “the White House has directed all federal agencies to take a series of swift measures to lock down government systems, in the wake of a devastating hack that possibly delivered Chinese spies data that could compromise national security.”

During the mentioned data breach that hit the Office of Personnel Management, records on more than 4 million current and former civilian agency and military employees were leaked.

In a statement, the Office of Management and Budget officials said:

Recent events underscore the need to accelerate the administration’s cyber strategy and confront aggressive, persistent malicious actors that continue to target our nation’s cyber infrastructure.

U.S. Chief Information Officer Tony Scott has launched a “30-day cybersecurity sprint”, which includes accelerating the widespread use of multifactor authentication or “two-step ID checks”, because passwords alone are insufficient access controls, officials said. From Nextgov:

Requiring personnel to log in with a smartcard or alternative form of ID can significantly reduce the chances adversaries will pierce federal networks, they added, stopping short of mandating multi-step ID checks.

Multifactor authentication use is needed beyond the federal government. Financial institutions, for example, are prime targets for fraudsters seeking to steal personal information. Enacomm enables organizations to implement multifactor authentication by combining next-generation Knowledge-Based Authentication and biometric authentication.

What might that look like? A bank customer takes a selfie with her smartphone. Next, Enacomm’s system uses facial recognition to compare the photo with her driver license picture, which is stored in a national database. Next, Enacomm’s technology eKBA could prompt the bank customer to answer a few quick questions for which only she — the true user — would know the answers (verified through credit and non-credit sources). Voila! Multifactor authentication.

To find out more about Enacomm’s eKBA and EVA (Enacomm Voice Authentication), which employs voice biometrics technology, visit our products page.

cybersecurity sprint meme

Enacomm Goes to Corelation 2015 Client Conference

Enacomm is working with the credit union community more and more. This week, Enacomm was a silver sponsor of the Corelation 2015 Client Conference in San Diego. Based on the West Coast, Corelation offers an innovative core processor for today’s credit union. At Corelation’s conference, the Enacomm team showed credit unions how Enacomm’s intelligent interactions technology can help create an excellent customer service experience while saving money.

Enacomm is a Recognized Vendor of Corelation. One member-owned financial cooperative that is benefiting from banking technology implemented by Enacomm is SafeAmerica Credit Union. SafeAmerica’s successful transition to Enacomm’s next-generation IVR was recently announced. Already, the credit union’s members are reporting that they appreciate the personalized, streamlined experience with the new IVR banking system.

Below is a photo of Enacomm team members at the Corelation 2015 Client Conference.

Corelation 2015 - team

To learn more about how Enacomm can help your organization streamline the customer experience and cut costs with interactive and intelligent customer self-service and assisted-service solutions, reach out to us at sales@enacomm.net or 1-877-860-0025. We look forward to partnering with you!

Chip Tech Will Not Help with “Card Not Present” Threats

According to Reuters, analysts predict that credit card fraud at brick-and-mortar retailers will fall with the move to chip-enabled cards…but what about “card not present” threats? Aite Group estimates online card fraud will more than double in the U.S. to $6.6 billion from $3.3 billion between 2015 and 2018. It’s a side-effect of the chip transition that’s been encountered in other countries, as well.

Voice biometrics technology can help fill the card security gap. To learn more about Enacomm Voice Authentication (EVA), click here.

card fraud - Aite group

Enacomm CEO Mike Boukadakis at APEX 2015

Enacomm Shows Off Advanced KBA and Voice Biometrics at APEX

Enacomm is traversing the map to show companies how they can protect their customers and their own organizations. This week, the team traveled to Las Vegas for the All Payments Expo to salute innovation in the payments industry. From February 23rd to February 25th, Enacomm exhibited at Booth 404, demoing its new eKBA (Enacomm Knowledge-Based Authentication) and EVA (Enacomm Voice Authentication). These products, which are particularly valuable for financial institutions and prepaid companies, enable organizations to authenticate and shield their customers from identity fraud using a combination of personal information and impenetrable voice biometrics technology. The team also gave away Microsoft Surface Pro 3 tablets at the show!

For a recap of the event in photos, check out the shots above and below. And give us a call at 1-877-860-0025 or drop us a line at sales@enacomm.net to learn more about how you can authenticate and protect your customers with next-generation technology. EVA at APEX APEX15

The Prepaid Press Features Enacomm in Review of Technologies and Trends in Prepaid Card Security

prepaidpress logoEnacomm CEO Mike Boukadakis recently spoke with Arlene Hauben, editor at The Prepaid Press, about why this is an “exciting time for the use of security in prepaid.” Addressing how prepaid providers are responding to consumer concerns in her Technologies and Trends article, Hauben highlights which Enacomm products RushCard is utilizing to enhance card security. From the story:

RushCard will employ Enacomm’s eKBA mobilized authentication of customers. This will include caller verification methods that rely on basic information and voice biometrics technology provided by Enacomm.

In addition to putting new security measures into effect, Enacomm recently implemented its self-assisted service solution for RushCard. This solution focuses on creating intelligent customer interactions with an interactive voice response (IVR) system.

RushCard will be using ENCART, Enacomm’s Network Call Allocation Routing Tools that provide dynamic real-time load balancing among call centers for incoming calls; ViA, Enacomm’s analytics tool for call centers featuring real-time IVR and computer telephony integration reporting, monitoring and alerting; and Engage, a single, browser-based console that will allow RushCard to enhance and direct its IVR system.

In his interview with Hauben, Boukadakis explained that security systems can help prepaid be as safe as credit cards. From the write-up:

“Consumers who use prepaid want the same level of protection with prepaid cards,” said Boukadakis in an interview. “The goal in prepaid is to raise the level of comfort for the users to the same level that they have with credit or checking accounts.”

For more interesting insight, stats and trends, head on over to The Prepaid Press to read the full feature article.

Prepaid Press meme

Enacomm’s Voice Biometrics Is Even More Reliable than Fingerprinting

Want a proven and reliable method of customer identification? EVA’s (Enacomm Voice Authentication™) voice biometrics system boasts a 99.99% success rate! Learn more about the technology here.

voiceprint identification - FBI meme.

Enacomm CEO Writes on Biometrics Authentication for CRMXchange and Paybefore

CRMXchange logoRemember being fascinated by iris recognition, fingerprint scanning and voice analysis in movies like Men in Black, Mission: Impossible, and Minority Report? Thanks to new advancements, biometrics technology will soon transform the customer experience, too, allowing consumers to be identified based on their unique personal attributes.

In a new guest column for CRMXchange, Enacomm CEO Michael Boukadakis points out that “fraud, identity theft and data attacks are disproportionately plaguing our nation — breaches involving U.S. entities accounted for 41.1 percent of incidents worldwide, according to Risk Based Security.” Traditional forms of account authentication, Boukadakis explains, are no match for modern forms of fraud – but biometrics authentication can thwart sophisticated schemes. In the financial space, companies can use biometrics to control who has access to personal information and card data.

According to the article:

For organizations big and small, voice authentication is now a financially and operationally feasible application of biometrics technology…A voiceprint is distinctive like a thumbprint, but rather than an impression of the lines upon a fingertip being scrutinized, a sophisticated analysis of hundreds of voice characteristics is conducted. An algorithm is applied to break up and map each unique voice identity, which is then stored in an encrypted file. An individual can then be accurately identified and authenticated in real-time by matching particular characteristics of his or her spoken words every time he or she calls.

Not only will there be a significant increase in the adoption of biometrics to safeguard financial transactions, but the technology will also be used to improve everyday events such as turning on lights, starting a car, or buying coffee at Starbucks.

paybefore logoBoukadakis also recently penned a guest article for Paybefore, titled “A Soon-to-Be Must-Have: Biometrics Authentication for Customer Service.” Capturing the identity fraud crisis in numbers, the piece states:

There were more than 12 million identity fraud victims in 2012, and fraudsters stole nearly $21 billion, according to Javelin Strategy & Research. This is about one victim every 3 seconds. Large data breaches provide account and personal information to fraudsters, who then use it to access individuals’ accounts. America leads the world in the number of payment card accounts, including prepaid, that have been breached. Business Insider reports that payment card breaches cost card issuers $3.4 billion in 2012 and merchants another $1.9 billion.

Boukadakis observes that “voice biometrics technology has improved along with the underlying communications channels, reducing the cost of a single authentication to pennies per instance. Compare this to the cost for a customer service representative to authenticate a customer, which could easily be $2.”

As part of an onboarding and authentication system, biometrics can be combined with advanced knowledge-based authentication. Voice biometrics authentication, in particular, is incredibly reliable and shouldn’t be compared or confused with voice recognition. A voiceprint is distinctive like a thumbprint, but even more reliable than fingerprinting with a 99.99 percent success rate. Of interest, fingerprinting can provide misleading results due to contextual bias. Making his case, Boukadakis provides an example of the FBI mistakenly matching a partial fingerprint found on a bag of detonators linked to the March 2004 terrorist bombings in Madrid to Oregon lawyer Brandon Mayfield.

How are customers authenticated with voice biometrics? Using inbound or outbound calling, texts, a mobile application or Web browser. And voice authentication can be integrated with new or existing interactive voice response (IVR) and call center systems. When a customer calls the IVR, he or she can authenticate in real time, or if speaking with a customer service representative (CSR), the CSR can send the customer a text message with a “talk back” link. Alternatively, the cardholder could be connected to a mobile Web browser to authenticate. Because call centers and customer service reps don’t have to repeat account verification or identification questions, 20 percent or more of their time can be saved, resulting in reduced costs and a much-improved customer service experience.

While PINs and other authentication data can be breached, customers’ voices cannot be compromised or stolen. With heightened security concerns and the need for multiple methods of authentication, voice biometrics is one of the best ways to arm your organization against fraud.

To learn more about Enacomm Voice Authentication (EVA), give us a call at 877-860-0025 or send an email to sales@enacomm.net.

Enacomm Celebrating Success with an “Attitude of Gratitude”

What better way to celebrate a year of success than with an “attitude of gratitude”? That was the theme of Enacomm’s 2014 Christmas Dinner, which took place on Friday, December 12th. Held at The Summit Club in downtown Tulsa, Oklahoma, the evening was filled with good food, camaraderie and fun!

In years past, the Enacomm family exchanged gifts. This year, the team brought non-perishable food items to be donated to the Community Food Bank of Eastern Oklahoma. The collective generosity was abundant, truly capturing the holiday spirit. Enacomm collected over 140 pounds of much needed food items – that’s equivalent to approximately 9 grocery bags filled to the top!

Steve Bryce, Senior Operations Manager for Enacomm, and his two sons who are avid boy scouts delivered the combined food donation on Saturday, December 13th. Afterward, they even volunteered with the rest of their troop to work at the Food Bank sorting donations. Santa isn’t going to be putting any coal in their stockings!

Working at Enacomm isn’t just going to a job; it’s joining a family and developing a fulfilling career. Enacomm offers competitive salaries and benefits, including:

  • Health insurance including medical and dental with optional vision
  • Paid vacation
  • Flexible Spending Account (FSA)
  • 401(k)
  • Disability & life insurance
  • Bereavement, jury duty, and military service leave
  • Employee recruitment incentives

To learn more about Enacomm, a leading provider of intelligent self-service for IVRs, call centers and mobile, go to www.enacomm.net.

Happy Holidays!

Ena-CFB DonationsCFB-1CFB-2

 

Enacomm Joins Customer NetSpend in Giving over $30K

Today, Enacomm joins NetSpend and other sponsors to give over $30,000 to individuals and organizations in our communities. Paying bills, buying groceries, pumping gas, and donating to local nonprofits – giving back with gratitude!

NS gives back

A customer of Enacomm, NetSpend is a leading provider of reloadable prepaid debit cards and related financial services. To learn about the products and services that Enacomm provides NetSpend and other organizations in a variety of industries including Prepaid/Cash Card, Financial, Health Care and Utilities, click here. To speak with an Enacomm team member, call 1-877-860-0025 or email sales@enacomm.net.

Enacomm looks forward to bringing intelligence to your customer self-service!