Data intelligence and advancements in communications technologies are helping financial institutions dramatically improve the customer self-service experience. Enacomm formed a new partnership with Telvoyant, a premier telecom consulting firm providing comprehensive telecom solutions for business, non-profit organizations and government institutions. Through a reseller agreement between the two companies, Telvoyant’s bank and credit union customers will be able to take advantage of Enacomm’s VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“Telvoyant’s visionary team recognizes that the telecommunications technologies still widely used today are not the telecommunications technologies of the future,” commented Enacomm CEO Michael Boukadakis. “We’re excited that the financial institutions who rely on the expertise of Telvoyant’s telecom industry veterans will have the opportunity to enhance the customer experience they deliver through Enacomm’s modern customer self-service solutions.”
Employing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.
The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to offer fast, superior self-service.
“Today, effective utilization of data is what separates the technology winners from those who remain challenged,” said Telvoyant CEO Kurt Amos. “Enacomm’s Artificial Intelligence and phone banking harness and leverage the power of data to allow financial institutions to meet the demands of technology-savvy consumers with high expectations. Today’s consumers, especially millennials, want easy and convenient access to their bank accounts using the latest digital devices – anytime, anywhere.”