Monthly Archives: April 2015

VBC Opus Conference

Enacomm CMO to Speak on Improving the Mobile, Multichannel Customer Experience at VBC New York 2015

Enacomm will join Opus Research for VBC New York 2015 (Voice Security & Authentication Conference) next week. At the event, Vice President & Chief Marketing Officer of Enacomm David W. Anderson will speak on the role of voice biometrics authentication in creating simple, secure customer communications channels.

On May 4-5, 2015, VBC New York will bring  together leaders who are integrating voice into multi-layered and multi-factor communications for authentication and security. The event will showcase an array of technologies that support trusted communications over the web, mobile phones and tablets. A focus of the conference will be voice biometrics in conjunction with other technologies that lower the incidence and impact of phone-based fraud while making the world safe for mobile commerce, transaction authentication and cloud computing.

The VBC session during which Anderson will speak is titled, “Improving the Mobile-First, Multichannel Customer Experience.” Anderson will join a lineup of customer experience (CX) executives to tackle the pressing issues for creating simple, secure communications lines with customers. The panel will take place from 10:00 AM – 10:45 AM ET on Tuesday, May 5.

“Voice biometrics are more reliable than fingerprinting and more customer-friendly than static security questions and passwords, with nothing for customers to remember or lose,” said Anderson. “Voice biometrics authentication cuts costs, saving 20 percent
or more of customer service reps’ valuable time, while providing a superior service experience.”

Enacomm Voice Authentication™ (EVA) is an application that enables reliable log-in and transactional authentication of customers from any phone, any time. To watch a short video on EVA, click here.

For updates on Enacomm’s presence at VBC New York 2015, follow @Enacomm on Twitter.

DA-Photo 2

David W. Anderson

Voice Is Still #1 Channel for Customer Service – Optimize Your IVR

While the number of self-service options has multiplied, four out of five inbound customer service interactions still come from the phone channel, according to Contact Babel. Whether it’s an easy task that can be handled via self-service or a complicated concern that requires the assistance of a customer service representative, the call should start with Intelligent IVR to lay the foundation for a positive customer experience.

Delivered as hosted, on-demand and managed services through the cloud, Enacomm’s self-service and assisted-service IVR solutions offer organizations the chance to cut costs, improve loyalty and increase member retention. To learn more about Enacomm’s Intelligent IVR, go here. For more information or to schedule a product demonstration, contact us: sales@enacomm.net or 1-877-860-0025. We would be happy to help your organization optimize its customer interactions.

11133944_965241513487502_5923143408769193027_o

Enacomm Voice Authentication Fights Phishing Flagged by Akamai in New Report

This week Akamai Technologies released its Q4 2014 State of the Internet Report . Section 1 of the report focuses on security and details escalating, advanced attacks. Phishing, for instance, is a form of fraud that involves defrauding an online account holder of financial information by posing as a legitimate company.

To help prevent fraudsters from compromising online banking accounts and, for example, wiring a victim’s funds to a third-party account, the report emphasizes user awareness. An excerpt:

Because end users are the target of these attacks, training and education are needed to help them identify suspected phishing attacks…Users should not respond to e-mail requests with sensitive information and should contact their financial institutions with questions about suspicious banking emails. It’s a good idea to browse directly to a financial institution instead of clicking a link.

Banks, credit unions and prepaid companies can help thwart online account break-ins and wrongful transactions, too. Enacomm Voice Authentication (EVA) utilizes voice biometrics technology to protect financial institutions, customers and members, fulfilling Federal Financial Institutions Examination Council (FFIEC) guidance. Click here to learn more. Enacomm’s team is available to help with questions about EVA – call 1-877-860-0025 or email sales@enacomm.net.

Phishing infographic