Monthly Archives: August 2014

Corelation Endorses Enacomm with Selection as Recognized Vendor of Intelligent Interactions Technology for Credit Unions

corelation logo 1

Earlier this year, Enacomm was a silver sponsor of Corelation’s 2014 Client Conference in San Diego. Corelation is a financial software company focused on developing an innovative core system with data services that meet the technological needs of credit unions. Not only was Enacomm a vendor at the event, but now we have become a Recognized Vendor of Corelation!

With the new relationship, Corelation will introduce its customers to Enacomm’s intelligent customer interactions technology. According to Enacomm CEO Michael Boukadakis, “Enacomm’s next-generation, customer self-service technology makes it possible for these financial institutions to engage with patrons in a more personal, efficient way.”

Thanks to predictive analytics and an advanced decisioning engine, credit unions’ interactions with members can be tailored to their individual needs. Not only will this better customer service experience improve loyalty and increase member retention, but Enacomm’s self-service and assisted-service solutions, delivered as hosted or on-demand services through the cloud, help credit unions cut costs—as well as organizations throughout the Financial, Prepaid/Cash Card, Health Care and Utilities industries. In fact, did you know that, with a $2.50 price tag, the average assisted-service call costs an organization 20 times as much as the average self-service call?

And it’s not just about saving money; it’s about giving consumers what they want, too. “A growing number of people now prefer the efficiency of customer self-service options over speaking with a live agent,” explained Boukadakis. “To meet this rising demand and stand out from the competition, credit unions can create intelligent interactions across all contact channels, so members can easily complete transactions and get the information they need.”

To deliver the best member service possible, Enacomm’s intelligent self and assisted-service technology complements Corelation’s member-centric system. To learn more, give us a call at 877-860-0025.

Counting Down to FinTech Mecca: Money 20/20!

The FinTech world is counting down to the leading global event for innovations in money! In nine weeks, Enacomm will be traveling to Money 20/20 to show the payments and financial services industries truly intelligent customer self-service.

The event will take place at the Aria Resort & Casino in Las Vegas, November 2-6. At Booth 707, Enacomm will demonstrate brand new eKBA™ (knowledge-based authentication) mobile onboarding and will unveil a more robust version of ViA® Reporting and Analytics.

Enacomm brings intelligence to customer self-service for GPR and financial organizations across the US – more than a million times a day. Using web, mobile, SMS texts, email, voice and other communication channels, Enacomm enables organizations to offer their customers a superior, multi-modal self-service experience.

Do you want to join Enacomm and the 6,500 expected attendees at Money 20/20? We have a 20 percent discount code for you! Contact sales@enacomm.net if you’re interested in going to the show.

From automated customer retention, cross-selling and messaging to knowledge-based authentication, analytics and reporting, Enacomm helps organizations reduce costs and provide an exceptional customer self-service experience. Find out more at our Products/Services page, and follow Enacomm on Twitter using @enacomm to stay in the loop on Money 20/20 updates, Enacomm product releases, industry news and more.

money 20-20 countdown on 8.28

 

Enacomm Embraces Summer Fun with Afternoon Bowling Break

“I Can’t Believe It’s Not Gutter.” No, that’s not a typo – it was the (rather clever) name of one of the teams at Enacomm’s recent Bowling Event! On Thursday, August 14th, employees took a break from innovating to have an afternoon of fun. From 2-5pm, four teams competed for prizes including best team and best team name, in addition to top individual bowler.

Which team’s creativity do you think should have taken the gold?

  • Green:  Holy Split
  • Purple:  Purple Haze
  • Blue:  I Can’t Believe It’s Not Gutter
  • Black:  Black Sheep Squadron

Bowling Outing Pic for Blog

Enacomm is a great place to work, providing opportunities for employees to grow with a longstanding organization that continues to lead in the customer service technology industry.

In addition to fun quarterly events like this month’s bowling outing, Enacomm holds offsite company meetings and holiday dinners that provide team members with a chance to enjoy each other’s company outside of the work environment. Enacomm also offers competitive salaries and benefits, including:

  • Health insurance including medical and dental with optional vision
  • Paid vacation
  • Flexible Spending Account (FSA)
  • 401(k)
  • Disability & life insurance
  • Bereavement, jury duty, and military service leave
  • Employee recruitment incentives

For more about Enacomm and to see current open positions, visit our Careers page.