Monthly Archives: April 2014

Enacomm: A Great Place to Build a Career!

Enacomm offers its family of employees an enriching work environment and great work-life balance. Team members enjoy a professional yet casual atmosphere where they can grow and be motivated with a well-established company that is always innovating.

Offsite company meetings, quarterly events, and holiday dinners provide a chance to relax and enjoy camaraderie away from the office (and speaking of offices, we believe in real offices with doors so that employees have a comfortable workspace). In addition to sponsored events, parties, and employee and family activities, Enacomm offers competitive salaries and benefits, including:

  • Health insurance including medical and dental with optional vision
  • Paid vacation
  • Flexible Spending Account (FSA)
  • 401(k)
  • Disability & life insurance
  • Bereavement, jury duty, and military service leave
  • Employee recruitment incentives

For more on Enacomm and to find out about current openings, visit our Careers page.

We work hard and have fun, too!

We work hard and have fun, too!

 

Tuesday, April 29th: Webinar on the Pitfalls of TCPA and Its Impact on Your Business

Mark your calendars: On Tuesday, April 29th at 11:30am ET/10:30am CT, one of Enacomm’s partners Interactive Intelligence will be holding a webinar that you won’t want to miss (registration link). During this live web event, titled “The Pitfalls of TCPA and Its Impact on Your Business: Up-Selling, Telemarketing & Collections,” Interactive Intelligence will help you navigate the Telephone Consumer Protection Act (TCPA)’s increasingly complex governance so you can improve adherence, while maximizing performance.

The TCPA of 1991 was intended to curb telemarketing and avoid transferring costs to consumers at a time when cell phones typically included fees for incoming calls. In addition to cell phone calls, TCPA rules touch certain landline calls, autodialing, texting, faxing, express consent and more.

On April 29th, a presentation from Mike Bevel (Editor of InsideARM), Martha Buyer (telecommunications attorney), and Chad McCormick (Interactive Intelligence Product Manager) will be followed by an extensive Q&A with live audience questions.

Sign up for the webinar now by clicking here! And to learn more about Interactive Intelligence and its solutions suite, go to www.inin.com.

Enacomm is dedicated to helping our customers reduce costs, increase revenue and improve customer loyalty and retention with industry-leading technology that brings intelligence to customer self-service. Give us a call at 877-860-0025 to discuss how we can help you overcome challenges—such as those presented by TCPA—and advance your business.

The Telephone Consumer Protection Act was passed at a time when cell phones typically included fees for incoming calls

The Telephone Consumer Protection Act was passed at a time when cell phones typically included fees for incoming calls

Where 70% of Organizations Are Failing in Customer Service

Think back over the past month. How many different ways did you connect with your friends and family? You called, emailed and maybe even wrote a letter—but in addition to these communication staples of the 20th Century, you also texted, used social media apps on your phone and tapped into chat platforms on your computer, tablet or smartphone.

Thanks to the evolution of technology, the ways people reach out in their personal lives have multiplied. Organizations need to recognize that—when given a choice—consumers are doing more than dialing digits to communicate, and options for customer engagement should reflect this reality. As observed by Troy Mills of Walgreens in a recent Call Center IQ story:

“I think the biggest transformation for call centers is just the fact that customers are interacting with us on multiple channels, and that the number of interactions is just continuing to increase. So we’re seeing more interactions, we’re seeing them across different channels, and our customers are expecting us to interact with them how they want to.”

Despite volumes, interaction types and consumer expectations expanding, only 30% of organizations are capable of serving customers in their preferred channels or seamlessly communicating information across contact channels, according to Call Center IQ’s Multi-Channel Customer Management Report. With quotes from additional leaders of reputable brands, the Call Center IQ article stresses the importance of a multi-channel customer experience—and Enacomm couldn’t agree more.

4Cast™, Enacomm’s customer relationship management suite, communicates in all available modes, based on each customer’s unique preferences. From IVR messages to SMS texts, it presents the customer with unified data and appropriate, intelligent messaging, even allowing live interaction that is guided by 4Cast™. In the financial industry, for example, it also keeps tellers, CSRs and personal bankers in the loop, providing information to them in real-time that reflects all channels, which is particularly important for fraud prevention.

Enacomm, bringing intelligence to self-service more than a million times a day!

Give us a call at 877-860-0025 or send us an email at sales@enacomm.net to learn how we can help your organization deliver a top-notch customer service experience with personalized, multi-modal interactions.

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