Monthly Archives: February 2014

Enacomm Welcomes New VP and Chief Marketing Officer

DA-Photo 2We’re pleased to introduce the newest member of the Enacomm team David Anderson. A seasoned marketing expert, David joins us as Vice President and Chief Marketing Officer.

With a focus on product development, marketing communications and market research, David will fuel Enacomm’s continued, industry-leading innovation in the financial and prepaid industries. Driving the creation and launch of new products and analytics, he’ll ensure our partners have a proactive advantage in exceeding customer expectations with intelligent interactions.

David has a rich history in marketing financial services and pioneered some of the first predictive marketing campaigns in America. He is the author of numerous marketing books that are integral parts of university library collections in the United States and around the world. Prior to joining Enacomm, David provided marketing consulting and branding services to multi-billion dollar international companies in a variety of industries. David also worked with a host of financial institutions, ranging from community and mid-sized banks to national banks, investment houses and card companies.

“I am excited to work with such a technically innovative, customer-focused company,” he said. “In addition to developing industry-first products and processes to help companies provide an exceptional customer service experience, we will continue to pioneer new ways to implement the latest technologies across all consumer-facing channels.”

Added Mike Boukadakis, founder and chief executive officer of Enacomm, “David not only has decades of experience in marketing and branding, he intimately understands the needs of the financial and prepaid industries. His track record speaks volumes for the value he brings to Enacomm in support of our continued and future growth in the key markets we serve – financial, prepaid and utilities.”

Where did David start his career? In advertising, where he worked his way up to senior vice president of client services for a large agency. Next, David became vice president of sales and promotions for a national floral wire service. In 1986, he launched his very own marketing firm AMSI, where he served as president. David has been the recipient of numerous awards, including the Bullseye Award and more than 35 ADDY® awards over the course of his career—he’s the perfect addition to our all-star cast!

Beginning this week, you can find David at Enacomm’s headquarters in Tulsa, Oklahoma. Welcome, David! We’re excited to roll out more innovative, industry-first products with your help.

Come to Booth 713 at APEX to Win a Free Microsoft™ Surface RT Tablet

APEX logoThe 10-day countdown begins! On March 3rd, Enacomm will be heading to Las Vegas for the All Payments Expo (APEX). As part of its partnership with APEX, which is a yearly destination for top payments companies, Enacomm will be exhibiting in Booth 713. Attendees can register to win a Microsoft™ Surface RT tablet and learn the latest details on the industry-leading solutions for:

  • Hosted, Managed and On-Premise IVR Solutions, ACD, Call Recording and CTI
  • Dynamic Decisioning for Personalization of Every Customer Transaction
  • Automated Acquisition and Activation
  • CRM Solutions
  • Analytics, Reporting and Monitoring
  • Document Capture and Processing
  • Loyalty Programs
  • Mobile Applications
  • Knowledge-Based Authentication (KBA)

This year, more than 2,000 attendees and over 100 sponsors and exhibitors will flock to The Mirage for the Expo. If you’d like to join them, contact sales@enacomm.net for a 10% discount code. And for more news coming out of APEX, follow Enacomm on Twitter via the handle @Enacomm.

Focused on the prepaid space since 2005, Enacomm’s team of subject-matter experts is the market leader for prepaid and stored value self-service solutions. Numerous top-rated prepaid companies rely on Enacomm to provide intelligent and efficient self-service to their millions of cardholders. “Payments are complicated” is a theme of this year’s tradeshow – but we’re here to make them simple. To find out how we can help your company up its game in customer service with intelligent interactions, give us a call at 877-860-0025.

Enacomm-MCN Partnership Featured by CRM Magazine for “Real ROI” Series

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In the February issue of CRM Magazine, the print accompaniment to DestinationCRM.com, a compelling feature for the publication’s “Real ROI” series shows how well-designed IVR solutions can overcome real-world challenges. The article, “IVR Is the Right Prescription for a Native American Health System,” spotlights Enacomm’s partnership with the Muscogee Creek Nation (MCN) Department of Health.

As described in the story’s subhead, Enacomm’s solution for MCN has enabled the organization to overcome spiking call volumes. According to Robert Coffey, chief information officer at the Muscogee Creek Nation Department of Health, “We were just getting inundated with calls. It was an administrative nightmare. It was so much work just for a simple prescription refill.”

But Enacomm has been able to help. From the article:

Thanks to an interactive voice response (IVR) system from Enacomm, Muscogee Creek has been able to tame unmanageable call volumes and voicemails. That IVR solution, which went live about a year ago, now every week processes more than 5,000 prescription refill requests that previously would have been handled manually. The average call covers roughly five prescription medicines, and the system handles each without a hitch, according to Coffey.

MCN in the past also worked with Enacomm on another IVR that it used to help tribe members with diabetes manage their condition and get rewards for certain behaviors known to control the symptoms of diabetes. As described in the article, “Members called in to report steps they took, such as walking for so many minutes a day, and racked up points that could be redeemed for purchases in one of the pharmacies, for example.”

And what’s ahead for the Enacomm-MCN partnership? The Department of Health is now looking to use the IVR as a springboard for other programs. “Among the initiatives underway is the creation of text and smartphone apps for submitting prescription refill requests. Coffey hopes to be able to launch those apps in a few months.”

At the end of the piece, the “Payoff” of the IVR that Enacomm created for the Muscogee Creek Nation Department of Health is summarized:

  • fielded more than 5,000 prescription refills per week that would have previously been handled manually;
  • saved local pharmacies hundreds of personnel hours each month in voicemail transcribing and data entry; and/p>
  • lowered the number of calls that need to be transferred to live pharmacy employees.

To learn more about the functions of Enacomm’s hosted solution for MCN that’s available 24/7, read the article online here.