Banking Up, a partner of Enacomm and leading online and mobile financial services company, was named a winner in the eighth annual Paybefore Awards for its UPside Visa Prepaid Card. Banking Up swept the competition in the “Consumer Champion” category.
Enacomm recently announced that it deployed a hosted, self-service interactive voice response (IVR) solution for Banking Up. Enacomm’s analytics software allows Banking Up’s internal database to be utilized to create intelligent interactions, optimizing the customer call experience through an adaptive decisioning engine driven by real-time access to customer data.
In their eighth year, the Paybefore Awards have “conferred the most prestigious recognition of excellence in the worldwide prepaid, mobile and emerging payments industry. The awards are presented annually by Paybefore, whose publications are the leading source of industry information for alternative payments executives.”
According to Banking Up’s news release, the “UPside Visa Prepaid Card was selected by a panel of five industry experts who served as judges for this year’s competition, which—once again—included a record number of entries from around the world.”
From Patrice Peyret, CEO of Banking Up:
“We are particularly proud to have been named a winner in the Consumer Champion category, as it rewards our consistent efforts to differentiate by being a virtuous market player. Large banks are still not making headlines by putting their customers first. Meanwhile, in 2013, UPside cardholders became able to deposit checks from home or from work using their mobile phones, and started hearing mid-Western accents when calling our newly on-shored customer support service center.”
To learn more, go to bit.ly/LGnneK. Congratulations, Banking Up!