At the close of another exciting year, we gratefully pause to wish you a warm and happy holiday season. We would like to take this opportunity to thank our customers, partners and friends for putting your trust in Enacomm. Every day we appreciate the chance to continue building our relationships with you as we join together to conquer challenges, perfect processes and pave the way for greater levels of success.
We know you value your customers as much as we value you – that’s why we are so passionate about helping you optimize customer interactions through intelligent voice processing infrastructure (IVR), applications and services. As you set goals for 2014, we encourage you to consider how to evolve your organization’s customer care along with ever-evolving cross-platform consumer behavior. Food for thought, here are a few recent expert articles to give you ideas on how to increase customer loyalty and retention, cut costs and increase revenue:
- “The New Way to (Easily) Bend over Backwards for Customers,” Michael Boukadakis, Sand Hill.
- “Nailing Down a Competitive Advantage in a Mobile World,” David Jackson, TMCnet.
- “The Power of Dynamic Decisioning,”Michael Boukadakis, Destination CRM.
- “The Truth about Being Connected to a Customer Service Representative,” Michael Boukadakis, Contact Center Solutions.
Whether it’s adding elements to the customer experience or improving operations, the Enacomm team can design a solution that unlocks new opportunities and achieves your vision.
We look forward to working with you in the New Year. May it bring you happiness, health and prosperity.