Enacomm and VOX Network Solutions Team Up to Provide Financial Institutions with Data-Driven Phone and Digital Assistant Banking

Enacomm and VOX Network Solutions just announced a partnership to bring Enacomm’s industry-leading, innovative and transformative self-service solutions to VOX clients.  Through the reseller agreement, financial institutions will be equipped with VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

“We are very excited to partner with Enacomm,” said VOX Network Solutions’s VP of Customer Digital Experience, Chanley Geveshausen. “Their solutions empower a new generation of customer self-service channels.  We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants,” said Geveshausen.

“VOX stays in the know about cutting-edge technologies so that it can outfit its customers with the best converged voice and data solutions on the market,” said Enacomm CEO Michael Boukadakis. “We’re glad that VOX recognizes the value of Enacomm’s AI-assisted banking and intelligent IVR solutions, because banks and credit unions across the country know they can trust VOX to help modernize their back-end systems and customer-facing applications.”  

Harnessing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.

The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.  Learn more at www.enacomm.net!

Tulsa World Publishes “5 Questions with David Jackson of Enacomm”

With a focus on AI-based conversational banking, Tulsa World recently conducted a Q&A with David Jackson, Chief Operating Officer of Enacomm. Conversational banking allows bank customers and credit union members to use devices ranging from smartphones to digital assistants like the Amazon Alexa and the sound of their voice to conduct almost any financial transaction.

Below are the five questions the newspaper asked:

1. Can you describe Enacomm and the services you provide?

2. How have advances in technology impacted your business, and what have you done to stay on top of new trends?

3. Talk about your shift away from customers in health care, utilities and retail in order to focus on banks and credit unions. What led to that decision?

4. How can financial institutions in Tulsa benefit from conversational banking?

5. How has Tulsa’s business landscape changed since the company was started?

Click here to head on over to Tulsa World and read David’s answers!

Enacomm CEO to Speak at American Banker’s “Power of Prepaid” Conference Next Month

Value of fintech deals in the U.S. jumped 31%, to $11.3B in 2017

An Accenture analysis of data from CB Insights shows 2017 was record-setting in terms of global investment in financial technology (fintech) ventures. A few key findings from the report include:

  • Fintech financing rose 18 percent in 2017, to US$27.4 billion, with the value of deals in the U.S. jumping 31 percent, to $11.3 billion.
  • The number of fintech deals rose sharply, from just over 1,800 in 2016 to nearly 2,700 in 2017. 
  • Total global investment in fintech ventures between 2010 and 2017 reached US$97.7 billion, with U.S. startups accounting for more than half (54 percent) of all investments.
  • Fintech startups operating in lending and payments took the bulk of U.S. investments, mirroring a global trend and accounting for 60 percent of the $11.3 billion in the country.

Julian Skan, senior managing director in Accenture’s Financial Services practice, explained, “Much of the growth, particularly in the U.S. and UK, has been driven by big new investment flows from China, Russia, the Middle East and other emerging economies.” 

fintech investment

 

Infographic: IBM Security – Future of Identity Study

IBM Security recently issued a global study surveying consumer perspectives on digital identity and authentication. The key takeaways, as identified by BankingTech, are as follows:

  • Security outweighs convenience
  • Biometrics becoming mainstream
  • Millennials moving beyond passwords
  • APAC leading charge on biometrics

More of the findings are captured by IBM’s infographic below:

IBM Infographic

Telvoyant to Bring Enacomm’s Data-Driven AI and Phone Banking to Financial Institutions

Data intelligence and advancements in communications technologies are helping financial institutions dramatically improve the customer self-service experience. Enacomm formed a new partnership with Telvoyant, a premier telecom consulting firm providing comprehensive telecom solutions for business, non-profit organizations and government institutions. Through a reseller agreement between the two companies, Telvoyant’s bank and credit union customers will be able to take advantage of Enacomm’s VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

“Telvoyant’s visionary team recognizes that the telecommunications technologies still widely used today are not the telecommunications technologies of the future,” commented Enacomm CEO Michael Boukadakis. “We’re excited that the financial institutions who rely on the expertise of Telvoyant’s telecom industry veterans will have the opportunity to enhance the customer experience they deliver through Enacomm’s modern customer self-service solutions.”

Employing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.

The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to offer fast, superior self-service.

“Today, effective utilization of data is what separates the technology winners from those who remain challenged,” said Telvoyant CEO Kurt Amos. “Enacomm’s Artificial Intelligence and phone banking harness and leverage the power of data to allow financial institutions to meet the demands of technology-savvy consumers with high expectations. Today’s consumers, especially millennials, want easy and convenient access to their bank accounts using the latest digital devices – anytime, anywhere.”

Enacomm and Advantel Partner to Equip Financial Institutions with AI Conversational Banking and Next-Generation IVR

Smart applications of data-powered technology are revolutionizing the customer self-service experience delivered by financial institutions. Enacomm has teamed up with Advantel, a leading technology solutions provider deploying integrated voice and data solutions for clients around the world. Through the partnership agreement, Advantel will make available to financial institutions both VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

“Advantel’s team of experts designs, implements and maintains powerful converged solutions for businesses worldwide,” said Enacomm CEO Michael Boukadakis. “Enacomm is proud that our next-generation customer self-service technologies are now part of Advantel’s arsenal. We’re confident that making AI and phone banking available to financial institutions will help open additional doors, with Advantel’s current and prospective customers.”  

Harnessing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.

The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-driven IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service. 

“Enacomm’s AI-assisted banking and intelligent IVR are best in class and complement the technologies that already play key roles in the solutions we develop for our customers,” commented Mark Ritchie, President of Advantel. “We’re excited to bring these products to market. AI and machine learning are the future of customer self-service.”

CUbroadcast Interviews Enacomm’s Stacey Zuniga (Video)

CUbroadcast logoEnacomm Vice President of Financial Services Stacey Zuniga joined CUbroadcast for a video interview to discuss how to bring affordable artificial intelligence to credit unions. Zuniga also shared more details on Enacomm’s recently announced partnership with Clinc, a company leading in AI advancements. Listen to and watch the discussion below!

How to Bring Affordable Artificial Intelligence to Smaller Credit Unions… from CUbroadcast on Vimeo.