Infographic: IBM Security – Future of Identity Study

IBM Security recently issued a global study surveying consumer perspectives on digital identity and authentication. The key takeaways, as identified by BankingTech, are as follows:

  • Security outweighs convenience
  • Biometrics becoming mainstream
  • Millennials moving beyond passwords
  • APAC leading charge on biometrics

More of the findings are captured by IBM’s infographic below:

IBM Infographic

Telvoyant to Bring Enacomm’s Data-Driven AI and Phone Banking to Financial Institutions

Data intelligence and advancements in communications technologies are helping financial institutions dramatically improve the customer self-service experience. Enacomm formed a new partnership with Telvoyant, a premier telecom consulting firm providing comprehensive telecom solutions for business, non-profit organizations and government institutions. Through a reseller agreement between the two companies, Telvoyant’s bank and credit union customers will be able to take advantage of Enacomm’s VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

“Telvoyant’s visionary team recognizes that the telecommunications technologies still widely used today are not the telecommunications technologies of the future,” commented Enacomm CEO Michael Boukadakis. “We’re excited that the financial institutions who rely on the expertise of Telvoyant’s telecom industry veterans will have the opportunity to enhance the customer experience they deliver through Enacomm’s modern customer self-service solutions.”

Employing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.

The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to offer fast, superior self-service.

“Today, effective utilization of data is what separates the technology winners from those who remain challenged,” said Telvoyant CEO Kurt Amos. “Enacomm’s Artificial Intelligence and phone banking harness and leverage the power of data to allow financial institutions to meet the demands of technology-savvy consumers with high expectations. Today’s consumers, especially millennials, want easy and convenient access to their bank accounts using the latest digital devices – anytime, anywhere.”

Enacomm and Advantel Partner to Equip Financial Institutions with AI Conversational Banking and Next-Generation IVR

Smart applications of data-powered technology are revolutionizing the customer self-service experience delivered by financial institutions. Enacomm has teamed up with Advantel, a leading technology solutions provider deploying integrated voice and data solutions for clients around the world. Through the partnership agreement, Advantel will make available to financial institutions both VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.

“Advantel’s team of experts designs, implements and maintains powerful converged solutions for businesses worldwide,” said Enacomm CEO Michael Boukadakis. “Enacomm is proud that our next-generation customer self-service technologies are now part of Advantel’s arsenal. We’re confident that making AI and phone banking available to financial institutions will help open additional doors, with Advantel’s current and prospective customers.”  

Harnessing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.

The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-driven IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service. 

“Enacomm’s AI-assisted banking and intelligent IVR are best in class and complement the technologies that already play key roles in the solutions we develop for our customers,” commented Mark Ritchie, President of Advantel. “We’re excited to bring these products to market. AI and machine learning are the future of customer self-service.”

CUbroadcast Interviews Enacomm’s Stacey Zuniga (Video)

CUbroadcast logoEnacomm Vice President of Financial Services Stacey Zuniga joined CUbroadcast for a video interview to discuss how to bring affordable artificial intelligence to credit unions. Zuniga also shared more details on Enacomm’s recently announced partnership with Clinc, a company leading in AI advancements. Listen to and watch the discussion below!

How to Bring Affordable Artificial Intelligence to Smaller Credit Unions… from CUbroadcast on Vimeo.

Enacomm Team Collects Canned Goods for Catholic Charities of Tulsa

The big-hearted Enacomm team did it again! Our employees recently participated in a canned food drive for Catholic Charities of Tulsa. Responding to the organization’s request for cans of Fruit Cocktail and Green Beans, Enacomm matched the donations of its employees and a total of 328 cans were delivered. Many thanks to all who joined the effort!

Enacomm Fall Food Drive

Business Insider Highlights Enacomm-Clinc Partnership

Tied to coverage of Money20/20, Business Insider highlighted Enacomm’s partnership with Clinc for its millions of readers. From the article:

At this year’s Money20/20 conference, held in Las Vegas from October 22-25, BI Intelligence identified three emerging trends that will likely dictate much of the innovation in the payments space over the next year: AI’s emergence in financial services, a reinvigorated focus on payments security, and partnerships to chase the network effect.

1. Financial services firms are captivated by how AI might revolutionize their businesses. However, the number of AI-specific announcements from major players was relatively limited compared with how much of the dialogue at the conference centered on future use cases.

Here are a few major AI announcements from the conference:

  • AI technology firm Clinc partnered with financial services provider Enacomm on a reseller agreement that will bring Clinc’s “Finie” technology, which helps banks collect data, personalize product offers, and create a “tailored customer experience,” to more financial institutions across the country.

Read the full Business Insider story here.

Clinc Partners with Enacomm to Connect Financial Institutions with its AI Conversational Banking Platform

A simpler, natural way to deal with finances will soon be available more broadly to consumers. At Money20/20, Enacomm announced that it will bring “Finie”, the world’s most advanced conversational artificial intelligence (AI) platform for banking – built by Clinc, Inc. (clinc.com) – to financial institutions across the country.

Through a new reseller agreement, Enacomm is now a “preferred partner” of Clinc and will help extend the reach of the company’s financial AI technology, which enables users to have natural, human-like conversations with their bank accounts. Clinc’s sophisticated platform uses best-in-market AI to understand natural human language and delivers timely, personalized responses, from insightful spending advice to balance information and complex transaction details.

“To effectively compete, banks and credit unions need to harness the power of data-driven AI to positively shape the consumer experience,” said Enacomm CEO Michael Boukadakis. “Not only does intelligent interaction technology conserve resources, but Clinc’s advanced AI platform provides the best experience we’ve seen to enable customers to quickly and easily find the information they need to make informed decisions about their money through conversations with their bank accounts.”

According to the 2017 Accenture Banking Technology Vision report, four out of five (79%) banking executives surveyed believe that AI will revolutionize the way banks gather information and interact with customers, and 76 percent of respondents believe that within three years, banks will deploy AI as their primary method for interacting with customers.

Benefits of Clinc’s AI platform for banks and credit unions include:

  • Creating a tailored customer experience that allows users to speak to their own intelligent, personal financial assistant
  • Unlocking a broad range of interactions impossible with current technology to increase customer engagement
  • Understanding complex questions and transforming them into powerful insights
  • Making actionable predictions by observing user behaviors and finding the appropriate users for cross-selling products

“Enacomm is the right partner for Clinc because they share our vision for modernizing the consumer banking experience,” shared Clinc CEO Jason Mars. “Teaming up with Enacomm will help us to empower a greater number of smaller financial institutions, like community banks and credit unions, with next-generation, voice-controlled AI technology that otherwise would be out of reach.”

Numbering 83 million, Millennials form the largest generation in the U.S., according to the Census Bureau. Christopher Ma, director of the George Investments Institute at Stetson University, says Millennials “born between 1981 and 1997 are ready to take over estimated $30 trillion in wealth from baby boomers” – and they have a penchant for technology. These young adults’ expectations for omni-channel engagement have already pushed financial institutions to expand their customer interaction channels, from mobile, to wearables, to AI-based voice assistant devices. With Clinc’s technology, Enacomm will help pave the way for smaller and mid-tier financial institutions to pursue banking relationships with Millennials who share their commitment to community, by implementing the technology these digitally savvy consumers demand for a convenient, personalized customer experience.

Enacomm will be demonstrating conversational banking at Money20/20 in Las Vegas, NV, October 22-25, 2017.