Bringing Intelligence to Customer Self-Service - Millions of Times a Day

ENACOMM provides innovative, interactive and intelligent customer self-service applications to a variety of industries including Prepaid/Cash Card, Financial, Health Care and Utilities. Utilizing web, mobile, SMS texts, email, voice and other communication channels, ENACOMM helps your organization provide your customers with a superior, multi-modal self-service experience. Your organization also will benefit by receiving the information you need to better manage your customers, your systems and your analytics.

Our systems and services are flexible and quickly intake, automate and process high volumes of spoken or digital requests. Rapidly deployed, these systems and services quickly provide unparalleled, real-time, intelligent customer service to your organization.

ENACOMM’s hosted products include:

  • 4Cast, a hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.
  • eKBA, mobile browser based knowledge based authentication including account activation.
  • ViA, a cost-effective, easily-implemented analytics tool for call centers with real-time IVR and CTI reporting, monitoring, and alerting.
  • Engage, a browser-based console to manage and extend the capabilities of the IVR, unifying interactions across the web, chat, email, fax and voice recognition channels.
  • Hosted IVR, featuring personalized, intelligent customer voice interactions.
  • eAlerts, automated outbound calling, sms texting and email.
  • ENCART Enacomm Network Call Allocation Routing Tool.

Whether your organization needs a hosted application, on-demand “cloud” solution or managed services, ENACOMM can help your organization streamline your customer interactions, provide an exceptional customer experience, improve customer retention, and reduce your costs.

To learn more about ENACOMM, download our brochure