VIVR is Enacomm’s Visual IVR for financial institution’s self-service users.

VIVR is a natural extension of our intelligent self-service solutions for financial institutions we have been offering for decades. Enacomm’s VIVR allows you to engage customers in their channel of choice, matching the right channel to intent, carrying context between channels and integrating digital and voice interactions.

VIVR provides customers a full digital experience. According to a recent Forrester report, 73% of customers prefer to make a voice call rather than use other communication channels such as chat, web and email. To create a more productive, intelligent and successful customer experience institutions must develop an integrated, yet flexible, IVR self-service ecosystem that meets customer channel demands today and into the future. Traditional Interactive Voice Response (IVR) systems enable customers to interact with a customer care system via a numeric dial keypad or via speech recognition. With VIVR, institutions can deliver a new customer journey with a wide range of digital media services via the IVR such as web pages, images, forms and data throughout the entire call session using the IVR system.

Contact Enacomm today if you would like to receive more information or schedule a product demonstration on how to modernize your IVR interface by delivering a highly engaging and collaborative customer experience.