Reduce queue time and lower service costs with ENCART.

ENACOMM’s Network Call Allocation Routing Tools (ENCART®) provides dynamic real-time load balancing among call centers for incoming or outbound calls. Any call center or business manager can assign call allocation plans to each incoming DNIS, toll free, DID number or even a line of business, client or customer status.

With ENACOMM’s ENCART, your organization can efficiently plan, allocate and edit allocation plans in real-time. ENCART works with TDM or VOIP telephony and provides alternative transfer numbers in case of primary number failure.

ENCART also can optionally query call center statistics to determine where to route every call based on available agents, longest wait time, etc.

Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.

Learn more about ENACOMM’s ENCART, select the link below.